Housing Stability Case Manager — Supportive Services

Low Income Housing Institute

Seattle (WA)

On-site

USD 83,670,000 - 99,172,000

Full time

2 days ago

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Benefits offered by this job

Generous vacation and sick leave

10 paid holidays + 1 floating holiday

Employer-Paid Medical, Dental, Vision

Employer-Paid Life and AD&D Insurance

401k through OPEIU 8

403b non-union options

Employee Assistance Program

Travel Assistance Program

Aflac offered

Job summary

Low Income Housing Institute (LIHI) is seeking a full-time Supportive Services Case Manager in Seattle to assist formerly homeless individuals in stabilizing in permanent supportive housing. You will coordinate services, conduct intake assessments, and develop housing stability plans with residents, while collaborating with local agencies to meet client needs.

The role requires strong documentation, de-escalation skills, and the ability to work a 9AM-5:30PM weekday schedule.

Qualifications

Bachelor's degree in Social Work or related field, or an Associate degree with 3 years of experience.
Ability to possess sound judgement & problem solving abilities.
Expansive knowledge of local, regional, state & national resources.
Able to read, write and communicate in English.
Ability to independently de-escalate/resolve conflict.
At least two years’ experience working with a diverse population.
Flexibility to work evenings or weekends, as needed.
Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Responsibilities

Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
Determine clients’ needs and goals by completing intake assessment.
Partner with residents to develop housing stability plan (plan and establish goals).
Evaluate risk to housing stability and deploy risk mitigation strategies.
Facilitate care coordination/resource connectivity with local agencies to provide services that meet the needs of LIHI clients.
Assist residents with applying to benefits/entitlement programs.
Observe and encourage progress; provide support; adjust goals.
Lead crisis intervention/de-escalation actions.
Participate in staff meetings and planning sessions.
Collaborate/partner with interdisciplinary team members to support each resident.
Engage in role-appropriate advocacy efforts.
Organize and facilitate community events for residents to build community.
Maintain clients’ records by completing case notes; logging events and progress.
Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site life skill development activities for clients.
Produce written materials, including community newsletters.
Improve staff competence by providing peer education and support.
Support department budget through fiscally responsible spending; cost saving actions.
Assist management with grant application and reporting.
Continuously increase job knowledge through education and reading.
Enhance department and organization reputation by taking ownership for new requests.