Shelter Case Manager: Housing Access & Community

Low Income Housing Institute; Seattle (WA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Vacation & sick leave

Holiday pay

Medical, Dental, Vision insurance

Life Insurance

401k

Job summary

Low Income Housing Institute (LIHI) is seeking an Enhanced Shelter Case Manager in Seattle to secure permanent housing and plan short-term services for clients who experienced homelessness.

The role requires strong case management, referrals, documentation, and collaboration with local agencies. Evening availability and driving requirements apply; major duties include reporting, community building, and policy advocacy within LIHI programs.

Qualifications

• Associate Degree in Social Work or related field with 3 years of experience with people experiencing homelessness, mental health, substance abuse.
• Knowledge of MS Excel, MS Word, Google Docs/Sheets, and company e-mail at an intermediate level for time sheets and other monthly reports.

Responsibilities

• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for client use in accessing community resources.
• Formally and informally assess clients as to current level of functioning and social service needs.
• Offer case management for assigned clients.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with Shelter Operations and Supportive Services staff to increase stability of clients.
• Organize and facilitate community events for residents to build community.

Skills

English proficiency

Case management

MS Excel

MS Word

Google Docs/Sheets

Time management

Education

Associate Degree in Social Work or related field

3 years experience with homelessness or related issues

Bachelor Degree in Social Work (preferred)

Tools

MS Excel

MS Word

Google Docs/Sheets

Job description

Low Income Housing Institute (LIHI) is seeking an Enhanced Shelter Case Manager in Seattle to secure permanent housing and plan short-term services for clients who experienced homelessness.

The role requires strong case management, referrals, documentation, and collaboration with local agencies. Evening availability and driving requirements apply; major duties include reporting, community building, and policy advocacy within LIHI programs.