Housing Stability and Resident Support Specialist

Maryland Nonprofits; Glen Burnie (MD); On-site; USD 42,000 - 58,000; Full time

Job summary

Maryland Nonprofits is seeking a dedicated Resident Support Coordinator to provide on-site case management at our affordable housing communities. You will assess resident needs, create service plans, and connect residents with resources to support housing stability and well-being.

You will collaborate with property management and community partners to prevent evictions, navigate public benefits, and track progress while maintaining confidentiality and professional boundaries.

Qualifications

• Degree in Social Work, Human Services, Psychology, Sociology, or a related field; or equivalent experience.
• Experience providing case management, social services, community outreach, or supportive services.
• Working knowledge of community resources and public benefit programs.

Responsibilities

• Conduct resident assessments to identify needs, strengths, and barriers to housing stability.
• Develop individualized service plans and provide ongoing case management and follow-up.
• Assist residents experiencing financial hardship, utility challenges, food insecurity, employment barriers, or other circumstances that threaten housing stability.
• Provide crisis intervention, supportive counseling, referrals, and resource navigation.
• Maintain regular communication with residents and monitor progress toward goals.
• Identify residents at risk of eviction and connect them with appropriate assistance.
• Help residents access rental assistance, emergency aid, and utility programs.
• Coordinate with property management to address resident needs while protecting confidentiality.
• Connect residents with legal aid and other resources for housing-related issues.
• Assist residents in accessing public benefits and community resources including SNAP, cash assistance, Medicaid, SSI/SSDI, Veterans benefits, utility assistance, and childcare.

Skills

Interpersonal skills

Communication

Organizational skills

Problem-solving

Confidentiality

Diversity awareness

Education

Degree in Social Work or related field

Job description

Maryland Nonprofits is seeking a dedicated Resident Support Coordinator to provide on-site case management at our affordable housing communities. You will assess resident needs, create service plans, and connect residents with resources to support housing stability and well-being.

You will collaborate with property management and community partners to prevent evictions, navigate public benefits, and track progress while maintaining confidentiality and professional boundaries.