HOUSING SPECIALIST

Care Resource; Miami (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

Care Resource in Miami, FL is seeking an experienced Housing Specialist to uphold HOPWA policies, calculate utility allowances, rent, and housing assistance for eligible clients, and submit packages for city approval.

The role requires coordinating with landlords, performing eligibility determinations, conducting income verifications, and guiding clients through re-certification and ongoing housing stability plans with the medical case management team.

Qualifications

• Bachelor degree in social work or related field is required.
• Two years of related experience are required; HIV/AIDS experience preferred.
• HIV 501, HIV 500 and HIV 104 certifications are required.

Responsibilities

• Uphold policies per the HOPWA Policies and Procedures Manual.
• Compute utility allowances, tenant rent and housing assistance.
• Coordinate with landlords and meet with property owners to review rules and secure agreements.
• Conduct income verifications and eligibility determinations for certification/recertification.
• Assist clients with identifying housing and negotiating rental agreements.
• Maintain caseload and monitor housing stability with ongoing documentation.

Skills

Customer Service

Documentation

Interpersonal Skills

Microsoft Office

Multitasking

Problem solving

Verbal Communication

Team Player

Detail Oriented

Dedicated

Compassion

Cooperation

Coordination

Education

Bachelors or better in Social Work or related field

Tools

Microsoft Office

Job description

Responsible for upholding policies as outlined in the HOPWA Policies and Procedures Manual.

Computes utility allowances, tenant rent and housing assistance.

Submits package to City for client approval and approves moving-in/out when authorization from City is received.

Investigates alleged incidents of program rule violations and/or abuse by clients or landlords. Ensures that re-certification process begins at least ninety (120) days prior of expiration of certification date.

Reports to the City of Miami, changes to client’s household composition and income; adjustments to rental assistance and client terminations.

Coordinates with Landlords

Meets with property owners and interested property owners to review Federal and local HOPWA rules and regulations, program paperwork and secure owner’s written agreement to participate in the program when appropriate.

Assists clients with identifying suitable housing and negotiating rental agreements, including reviewing lease for compliance with federal, state and local laws.

Assists tenants and landlords in resolution of housing-related issues as appropriate and serves as a liaison

between the landlord and the City of Miami HOPWA program.

Requests emergency inspections when conditions are considered to be unsafe.

Performs exit walk through to ensure that the client’s deposit is returned to client and/or City of Miami upon client’s move.

Coordinates Housing Services

Maintains an average annual active caseload as required by manager.

Screens, certifies and re-certifies prospective clients/current clients for entry into or continuation in the HOPWA long-term rental assistance program within program timeframes.

Conducts income verifications and eligibility determinations based on City requirements for certification/recertification yearly.

Performs client’s orientation to the program including rules and expectations, obligations and rights including grievance processes (both Care Resource’s and City of Miami’s).

Arranges and monitors inspection of properties for clients that are moving in/out or upon client’s request and coordinates annual inspections.

Conducts initial housing stability assessments, develops housing stability plan as a result in concert with the Ryan White Case management plan.Acts as liaison between client and Medical Case Manager to ensure client’s continued housing stability and access to necessary services.

Makes monthly contact with clients to ensure continued client occupancy, well‑being and good relationships with landlord and neighbors.

Conducts quarterly home visits to monitor client’s housing stability and condition of housing unit and assist the client in reviewing and updating his/her housing plan.

Prepares chronology and supporting documentation regarding continuation or termination of participation in the program in event of program rule violations by either client or landlord.

Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Maintains comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.

Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: Provide, CareWare, CASEWATCH and client records).

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility

The responsibility for external contacts is frequent and important.

Education:

Bachelor degree in social work or related filed is required.

Experience:

A minimum of (2) two years in similar role is required.

Physical Requirements

This work requires the following physical activities: constant hearing, talking on the phone. Frequent driving, sitting and talking in person. Occasional walking and standing. Work is performed in an office setting and in the community when home visits are required.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc., a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background ScreeningClearinghouse Education and Awareness website.

Yes . Own transportation is required. Local travel as needed.

Qualifications

Skills

Required

• Achievement Expert
• Caring Expert
• Checking for Accuracy Expert
• Expert
• Comforting Expert
• Commitment Expert
• Compassion Expert
• Expert
• Cooperation Expert
• Coordination Expert
• Expert
• Customer Service Expert
• Documentation Expert
• Integrity Expert
• Interpersonal Skills Expert
• Microsoft Office Expert
• Multitasking Expert
• Expert
• Expert
• Problem solving Expert
• Telephone Expert
• Verbal Communication Expert
• Expert

Behaviors

Required

• Team Player : Works well as a member of a group
• Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Required

• Bachelors or better in Social Work or related field.

Experience

Required

• 2 years: Two years of related experience are required. One year of HIV/AIDS experience is preferred.

Licenses & Certifications

Required

• HIV 501 Certified
• HIV 500 Certified
• HIV 104 Certified

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.