CLIENT SUPPORT ASSISTANT II

Care Resource Community Health Center; Fort Lauderdale (FL); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Care Resource Community Health Centers, Inc. in Fort Lauderdale, FL is seeking a Client Support Assistant to provide intake support, orientation, and social service navigation for HIV/AIDS clients. This role emphasizes engagement, documentation, and timely access to care.

The position involves assisting with intake, scheduling, and education on health and social service delivery systems, ensuring positive outcomes for clients as they access MAT and HIV services.

Qualifications

• 2 years of related experience is required.
• HIV/AIDS knowledge or experience is preferred.
• High school diploma is required.

Responsibilities

• Welcome clients and provide orientation to the agency and services.
• Provide HIV/AIDS orientation and MAT program information.
• Assist with intake, paperwork, and financial/medical eligibility.
• Schedule appointments and track referrals with providers.
• Maintain accurate records and support grant-related activities.

Skills

Verbal Communication

Customer Service

Microsoft Office

Multitasking

Problem Solving

Education

High School diploma

Tools

CAREWARE

NextGen

Job description

BR871
BR871
871 W Oakland Park
Ft. Lauderdale, FL 33311, USA

BR871
BR871
871 W Oakland Park
Ft. Lauderdale, FL 33311, USA

Locations

Showing 1 location BR871
BR871
871 W Oakland Park
Ft. Lauderdale, FL 33311, USA
BR871
BR871
871 W Oakland Park
Ft. Lauderdale, FL 33311, USA
+0 more locationsless locations

• On-site
• Travel Required : No
• Behavioral Health Services
• Full-Time
• Requisition #: CLIEN002291

Description

Position Overview:

2 years of related experience required (working with HIV/AIDS clients preferred)

High school diploma required

Job Summary

The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support, and empower those who are eligible for services and would like to receive services from Care Resource. They are responsible for assisting with the intake process by gathering documentation and by providing administrative support in order to expedite service delivery. They will also be responsible for appointment scheduling with clients and for clients as necessary.

JOB RESPONSIBILITIES

Welcome clients into the agency and provide orientation/education regarding the agency and its services.

Provide initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system.

Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program.

Provide initial information regarding applicable County’s Service Delivery System and provider options.

Assist with initial client intake, paperwork and applications for financial and medical eligibility.

Assist clients who test positive for HIV in obtaining appropriate care and treatment services.

Assist clients who are interested in enrolling in the MAT program to obtain appropriate care and treatment services.

Help clients to schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments.

Monitor client’s adherence to program requirements.

Provide educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment.

Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed.

Request information from third parties about clients (proof of income, proof of HIV status, etc.) and verify insurance status (private, Medicaid status, etc.).

Walk clients through initial appointments for care and other entitlements.

Contact clients to verify and/or remind them of appointments with other departments or other agencies.

Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings.

Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.

Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.

Support appointments scheduling with patients.

Accurately make changes and cancel appointments within CAREWARE, NextGen and other Agency scheduling systems.

Keep current lists of all agency employee contact phone numbers including alternate numbers.

Receive and track e-mails from supervisors that informs of staff absences, including staff covering the absent person’s work.

Attend to client’s phone calls promptly who are attempting to access services and provide them with accurate and timely information.

Request updates from departmental supervisors to resolve problems with staff schedules to ensure accuracy.

Report on various concerns, complaints and compliments received via phone.

Transfer complaints directly to the supervisor responsible for the area of concern.

Participate in staff training sessions and other meetings as required by the agency and/or the funding sources.

Participate in agency developmental activities as requested.

Assist Manager and other supervisors in the record keeping, organization, follow up of all grants and interventions

Other duties as assigned.

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.

Understand and appropriately act upon assigned role in Emergency Code System

Understand and perform assigned role in Agency Continuity of Operations Plan (COOP)

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Legal Compliance Notice:

This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background ScreeningClearinghouse Education and Awareness website. https://info.flclearinghouse.com

Travel Required

No . Own transportation required

Qualifications

Skills

Commitment Expert

Compassion Expert

Conceptual Thinking Expert

Expert

Expert

Cooperation Expert

Coordination Expert

Expert

Critical thinking Expert

Customer Service Expert

Documentation Expert

Integrity Expert

Interpersonal Skills Expert

Microsoft Office Expert

Multitasking Expert

Expert

Expert

Problem solving Expert

Quick Thinking Expert

Self-motivation Expert

Telephone Expert

Verbal Communication Expert

Expert

Expert

Preferred

Expert

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Required

2 years: Two years of related experience is required. Training in HIV/AIDS preferred.

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.