Housing Specialist

Indianapolis Housing Agency; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Indianapolis Housing Agency seeks a Housing Specialist to manage tenant income certifications, family composition, and regulatory compliance under HUD and local guidelines. The role involves accurate file documentation, timely certifications, and processing tenancy actions to ensure housing program integrity.

The position requires reading and applying complex rules, maintaining a sizable caseload, and coordinating with program managers to ensure program compliance and quality service for

Qualifications

• Knowledge of Federal principles, practices and techniques of public housing management.
• One year of experience in social services, customer service, or working with disabled populations, families in trauma and/or elderly persons (Housing Specialist II).
• Two years of related experience (Housing Specialist I).

Responsibilities

• Maintaining a caseload range between 250-450 or more cases.
• Complete monthly and interim recertifications as well as rent increases within applicable time limits.
• Documenting and properly ordering files and records relating to verification methods and time frames.
• Processing moves within thirty days.
• Report any and all apparent or suspected fraudulent activities.
• Ensure owner and tenant compliance by applying local policies and guidelines and resolving non-compliance issues.
• Document case files for informal hearings per Federal and local rules.
• Process Requests for Tenancy Approval accurately and within time parameters.
• Apply rules regarding lease-up, tenant moves, unit leasing requirements, and portability procedures.
• Assess and document rent and subsidy payments; determine payment standards and utility allowances.

Skills

Public housing management

Case management

Customer service

Data interpretation

Education

Associate degree (for Housing Specialist II)

High School diploma or equivalent (Housing Specialist I)

Tools

Data entry

Job description

Position Summary

Under the supervision of the Section 8 Program Manager and Intake and Admissions Manager, the Housing Specialist must perform assigned duties to include initial and reoccurring certification of participant income and family composition. The Housing Specialist must be able to read, interpret, communicate, implement, and enforce complex rules and regulations in accordance with applicable Federal and local guidelines.

Position Responsibilities

• Successfully maintaining a caseload range between 250-450 or more cases
• Adhering to HUD requirements as well as department policy and procedures while successfully completing monthly and interim recertifications as well as rent increases within applicable time limits
• Documenting and properly ordering files and records relating to verification methods and time frames
• Processing moves within thirty (30) days
• Remaining alert and reporting any and all apparent or suspected fraudulent activities
• Ensuring owner and tenant compliance by applying appropriate local policies and guidelines. Also following procedures to resolve non-compliance issues
• Documenting case files for informal hearings in accordance with relevant Federal and local rules
• Completing and passing HCV training and update courses as provided by IHA
• Processing Requests for Tenancy Approval accurately and within time parameters
• Applying appropriate rules regarding lease-up, tenant moves, unit leasing requirements, criteria for denial of owners, and processing procedures for portability
• Applying applicable rules and making determinations regarding payment standards, utility allowances, rent burden and rent reasonableness, along with accurately assessing and documenting rent and subsidy payments
• Obtaining certification in Section 8 Eligibility and Rent Calculation and Occupancy

Qualifications

Housing Specialist I

• High School graduate or equivalent and two years of related experience is required.
• Knowledge of Federal principles, practices and techniques of public housing management.
• Some knowledge of principles, practices and techniques of budgeting and data entry.

Housing Specialist II

• Associate degree in Business, Human Services, Sociology, Public Relations, or related fields from an accredited college or university
• One year of experience in the area of social service, customer service, or working with disabled populations, families in trauma and/or elderly persons
• At least two (2) years experience in case management
• One (1) year of experience as a Housing Specialist I or Certification in subsidized rent calculation to qualify as a Housing Specialist II.
• Valid state-issued driver's license

Must be a Marion County resident, or willing to relocate to Marion County within six (6) months from date of hire

The Indianapolis Housing Agency offers a complete benefits package for all full-time employees.

These benefits include: Medical, Dental, Vision, HSA, Employer Sponsored Group Term Life Insurance, Vacation & Sick Time, approximately 18 Annual Company Holidays, Employer Sponsered PERF Retirement Plan, and many more.