Housing Specialist (Leasing)

Mt. Washington Pediatric Hospital; Cincinnati (OH); On-site; USD 48,249 - 56,763; Full time

Job summary

CMHA in Cincinnati is seeking a Housing Eligibility Specialist to interview applicants, verify income and assets, collect documents, and determine eligibility for initial occupancy in CMHA housing. You will maintain client files, input data into the CMHA system, compute rents, and prepare hearing packets.

This role also involves managing waiting lists and assisting with hearings as needed. The position requires strong numerical ability, attention to detail, and compliance with HUD regulations,

Qualifications

• High School diploma required.
• Two years college coursework in Business Math, Social Work, Community Relations or Communication or equivalent experience.
• Two years experience in social work or related field with public contact or income/assets evaluation.
• Advanced typing/data entry skills and familiarity with keyboard/calculators.
• Excellent customer services and communication skills.
• Organized and able to work in a fast-paced environment.
• Proficient in Word processing (Word, Excel, Outlook).
• Housing specialist certification within one year of employment.

Responsibilities

• Complete and maintain accurate client files in On-base or equivalent software.
• Maintain site-based waiting lists and archive monthly.
• Maintain accurate notation within the system regarding client status.
• Obtain and verify family composition and employment income documentation.
• Obtain criminal background checks as required.
• Determine applicant's eligibility for low-income public housing.
• Input data into CMHA system and calculate rents with deductions.
• Explain rent determinations to applicants.
• Prepare for CMHA eligibility hearings and hearing packets.
• Sort wait list daily and assist with hearings when needed.
• Assist site staff with hard-to-lease units and monthly training.

Skills

Typing / data entry

Customer service

Communication skills

Organizational skills

Math proficiency

HUD regulations knowledge

Education

High School diploma

Two years college coursework in business/math or related fields

Bachelor’s Degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

• Base Pay $27.29 - $27.29 / Hour
• Employee Type AFSCME Admin Hourly
• Required Degree High school

SUMMARY: This position is responsible for interviewing, investigating and verifying, subject to review, the eligibility of residents in CMHA housing.

Essential Functions

Include, but are not necessarily limited to:

• Complete and maintain accurate and compliant client files in On-base or equivalent software. (Includes verifications, eligibility, denial, etc.).
• Maintain site based waiting lists for entire agency, archive wait lists monthly, and ensure eligible clients are available. (Includes scheduling appointments etc.)
• Maintain appropriate and accurate notation within the system regarding client status.
• Obtain and verify family composition and employment income, including, but not limited to, collecting and reviewing birth certificates, marriage licenses, social security cards, check stubs and other necessary documentation.
• Obtain criminal background checks as required.
• Make any other contacts necessary to determine applicant’s eligibility for low-income public housing.
• Interview, and verify those factors mentioned above that are necessary to establish the eligibility of applicants for initial occupancy.
• Accurately and timely input of data into the system.
• Compute rents by entering the income amount on the CMHA system to allow the system to automatically calculate the rent along with the deductions.
• Explain rent determinations to applicants.
• Effectively prepare for CMHA eligibility hearings (Includes preparing hearing packets with necessary documents to substantiate denial of applicant) prior to the hearings.
• Sort wait list daily.
• Represent CMHA in hearings if supervisor is out of the office (as needed basis).
• Assist with annual purge of the waiting list.
• Assist site staff with hard to lease units.
• Train/Assist with monthly training for site staff.
• Perform additional duties as assigned.

Requirements

Minimum Qualifications

• High School diploma.
• At least two (2) years of college level course work in Business Math, Social Work, Community Relations or Communication or equivalent experience.
• At least two (2) years experience in social work or related field, which requires contact with the public, or similar work involving evaluation of personal income and other assets.
• Advanced typing/data entry skills and familiarity with the keyboard and calculators.
• Excellent customer services and communication skills.
• Demonstrated ability to stay organized and the ability to work in a fast paced environment.
• Must enjoy working with numbers and be proficient in advanced mathematical concepts.
• Knowledge of HUD regulations and advanced business math.
• Incumbent must obtain their housing specialist certification within one (1) year of employment
• Proficient knowledge of word processing applications (Microsoft Word, Excel, and Outlook)

Preferred Qualifications

• Bachelor’s Degree with related course work.

Other

The incumbent must possess and maintain a valid driver's license in state of residence, and maintain an insurable driving record under the terms and conditions of the CMHA auto liability policy. The incumbent may have no more than 6 accumulated points in 3 consecutive years.