Housing Specialist

Hope Haven Inc; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Hope Haven Inc. in Charlotte, NC, is seeking a Housing Case Manager to provide housing-focused case management to current and former residents. You will help identify barriers, connect to resources, and support stability plans to promote recovery and long-term housing stability.

The role emphasizes dignity, client-centered approaches, and collaboration with housing coalitions. Requirements include a high school diploma or GED and relevant experience.

Qualifications

• Education & Experience: Minimum of a high school diploma or GED with at least three years of experience in a related field.
• Emotional and Behavioral Competency: Demonstrated emotional stability and maturity to engage effectively with a diverse, underserved population.
• Communication Skills: Excellent verbal and written communication skills.
• Community Resource Knowledge: Familiarity with community resources relevant to housing.
• Drivers License & Insurance: Must possess a valid North Carolina drivers license and be insurable under Hope Haven's insurance policy.
• Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require.
• Must know confidentiality laws so that client confidentiality is always maintained

Responsibilities

• Conduct comprehensive housing assessments to identify barriers to obtaining and maintaining stable housing and develop individualized housing stability plans.
• Assist residents with housing searches, applications, placement activities, and securing documentation required for housing and program eligibility.
• Research and connect residents to affordable, income-based, recovery, and other housing opportunities while maintaining current knowledge of local housing resources, landlord networks, rental assistance programs, and community support services.
• Provide ongoing case management, advocacy, and resource coordination for current and former residents, including referrals to internal and external community resources.
• Identify and address barriers to housing stability, including income, transportation, legal challenges, healthcare access, and supportive service needs.
• Empower residents to strengthen problem-solving skills and build capacity for independent living, monitoring progress toward housing goals and providing follow-up support as needed.
• Support the management of independent housing residents, including unit inspections, maintenance coordination, rent and occupancy requirements, program compliance, and conflict resolution.
• Maintain working knowledge of Tenant-Based Rental Assistance (TBRA) and other housing assistance programs.
• Document all resident interactions and case management activities in EHR or other designated systems, ensuring records are accurate, timely, and complete.
• Ensure compliance with HIPAA, confidentiality requirements, resident rights, the Hope Haven Code of Conduct, and agency policies and procedures.
• Represent Hope Haven at housing coalitions, community meetings, and partner agency events, collaborating with internal teams and external partners to expand access to housing and supportive services.
• Participate in staff meetings, training, and professional development opportunities.
• Other duties as assigned within scope of position.

Skills

Communication

Emotional resilience

Community resources

Documentation

Confidentiality

Driver's license

24/7 readiness

Education

High school diploma or GED

Job description

JOB SUMMARY

The Housing Case Manager provides housing-focused case management services to current and former Hope Haven residents. This position assists individuals in identifying and overcoming barriers to stable housing by connecting them to community resources, housing opportunities, financial assistance programs, and supportive services. Through a strength-based and person-centered approach, the Housing Case Manager supports residents in developing housing stability plans, increasing self-sufficiency, and achieving their independent living goals while promoting Hope Haven's mission of recovery and long-term stability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct comprehensive housing assessments to identify barriers to obtaining and maintaining stable housing and develop individualized housing stability plans aligned with each residents goals and needs.
• Assist residents with housing searches, applications, placement activities, and securing documentation required for housing and program eligibility.
• Research and connect residents to affordable, income-based, recovery, and other housing opportunities while maintaining current knowledge of local housing resources, landlord networks, rental assistance programs, and community support services.
• Provide ongoing case management, advocacy, and resource coordination for current and former residents, including referrals to internal and external community resources.
• Identify and address barriers to housing stability, including income, transportation, legal challenges, healthcare access, and supportive service needs.
• Empower residents to strengthen problem-solving skills and build capacity for independent living, monitoring progress toward housing goals and providing follow-up support as needed.
• Support the management of independent housing residents, including unit inspections, maintenance coordination, rent and occupancy requirements, program compliance, and conflict resolution.
• Maintain working knowledge of Tenant-Based Rental Assistance (TBRA) and other housing assistance programs.
• Document all resident interactions and case management activities in EHR or other designated systems, ensuring records are accurate, timely, and complete.
• Ensure compliance with HIPAA, confidentiality requirements, resident rights, the Hope Haven Code of Conduct, and agency policies and procedures.
• Represent Hope Haven at housing coalitions, community meetings, and partner agency events, collaborating with internal teams and external partners to expand access to housing and supportive services.
• Participate in staff meetings, training, and professional development opportunities.
• Other duties as assigned within scope of position.

Qualifications

POSITION QUALIFICATIONS

• Education & Experience: Minimum of a high school diploma or GED with at least three years of experience in a related field. Preference will be given to candidates with housing case management experience
• Emotional and Behavioral Competency: Demonstrated emotional stability and maturity to engage effectively with a diverse, underserved population.
• Communication Skills: Excellent verbal and written communication skills.
• Community Resource Knowledge: Familiarity with community resources relevant to housing
• Drivers License & Insurance: Must possess a valid North Carolina drivers license and be insurable under Hope Havens insurance policy.
• Willingness and ability to provide direct support and coverage within the facility on a 24/7 basis as operational needs require.
• Must know confidentiality laws so that client confidentiality is always maintained

PHYSICAL REQUIREMENTS

• Keyboarding
• Walking/Sitting
• Lifting

Hope Haven Mission Statement

Hope Haven is a Therapeutic Community that provides a foundation of recovery for individuals and families impacted by substance use disorder so they can build healthy independent lives.

Pre-Employment Requirements

All offers of employment are contingent upon successful completion of Hope Havens pre-employment screening requirements, which may include background verification and other screening requirements applicable to the position and consistent with applicable law.

This position may require operating a Hope Haven vehicle or transporting activity materials on an occasional or as-needed basis. When assigned driving duties, the employee must maintain a valid drivers license and be insurable under Hope Havens automobile insurance policy.

Disclaimer

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change based on organizational needs.