Housing Representative - Program Representative

Community Teamwork Inc; Lowell (MA); On-site; USD 35,473 - 36,575; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Medical, Dental, and Vision Insurance

Tuition Reimbursement

401K employer contribution

Career Advancement Opportunities

Job summary

A community-focused nonprofit organization in Lowell, MA, is seeking a Housing Representative to assist housing program participants and manage a client caseload. You will provide vital information and support regarding program eligibility and requirements while ensuring compliance with regulations. Excellent organizational, interpersonal, and customer service skills are essential. This role offers benefits such as paid time off, health insurance, and retirement contributions, allowing you to make a difference in the community.

Qualifications

• Excellent organizational skills with the ability to manage ongoing projects concurrently.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to maintain confidentiality and work under pressure.

Responsibilities

• Provide information and assistance to leased housing program participants.
• Help screen client inquiries for eligibility and maintain documentation.
• Explain program requirements and procedures to clients and owners.

Skills

Excellent organizational skills

Strong interpersonal skills

Effective customer service skills

Proficiency in math

Familiarity with computers

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Housing Representative - Program Representative

Pay Range $25.75 - $26.55 per hour

Company Overview

Community Teamwork is a private non‑profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

As part of the Leased Housing team, the Program Representative provides information and assistance to leased housing program participants and owners concerning eligibility and program requirements, the provision of services, and benefit administration. The position maintains a client caseload and the corresponding documentation in compliance with program regulations. The position supports the mission and objectives of the Leased Housing program through the delivery of professional and knowledgeable services to the community.

Essential Functions and Responsibilities

• Communicate with clients by telephone, email or in person to provide information about services available or to handle any concerns
• Screen client inquiries for eligibility
• Check to ensure that appropriate changes are made to resolve client:
  • Re‑certifications/Lease‑ups
  • Annual and interim income adjustments
  • Changes in family composition/Change of address
  • Move‑outs/Transfers/Inspections
• Maintain client caseload as well as appropriate documentation ensuring compliance with program regulations
• Explain program requirements, regulations and procedures to applicants, participants and owners
• Uphold the values of CTI – Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

• HS or Equivalent
• Familiarity with computers and data entry
• Excellent organizational skills with the ability to manage on‑going projects concurrently
• Proficiency in math, Microsoft Office or similar technology
• Sensitivity to the needs of diverse, low income populations. Demonstrated ability to handle emotionally stressful situations and manage conflict
• Ability to manage several tasks at once
• Strong interpersonal, verbal, written, and negotiation skills
• Effective customer service, interpersonal and communications skills both verbal and written
• Ability to maintain confidentiality. Ability to meet deadlines and work under pressure
• Desire to work with low income, culturally diverse, and at‑risk families and individuals

Preferred Qualifications

• Prior related experience
• Familiarity with housing regulations

Benefits

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer – Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.