Leasing Coordinator

RELATED; Richmond (VA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Vision plan

Dental plan

Life insurance

401(k)

FSA

HSA

Disability insurance

Fertility benefits

Volunteer match

Tuition reimbursement

Training programs

Job summary

Related Affordable in Richmond, VA seeks a Leasing Coordinator to manage day-to-day leasing at an affordable housing community. You will handle inquiries, tours, pre-qualify applicants, and prepare lease files in compliance with HUD/LIHTC/Section 8, ensuring accurate records and a smooth move-in process.

You’ll track traffic, applications, and occupancy, deliver strong customer service, collaborate with management on marketing strategies, and help maintain full occupancy.

Qualifications

• 2+ years of leasing, marketing, hospitality, sales or multifamily operations.
• Superb customer service skills.
• Proficient in rent calculation methods, including HPD and HUD standards.
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent statements.
• Current State Real Estate or Leasing License (or willingness to obtain).
• Experience with property management software (RealPage, OneSite, Yardi, JD Edwards).

Responsibilities

• Generate and manage leasing traffic and waitlists through outreach, tours, and follow-up to convert qualified prospects.
• Pre-qualify applicants and prepare accurate lease files; complete move-in, renewal, and recertification docs per HUD/LIHTC/HPD requirements.
• Conduct property tours, open houses, and events to promote occupancy.
• Log and track all activity in the PM system; report on leasing performance and challenges.
• Deliver exceptional customer service and collaborate on marketing and occupancy improvements.
• Prepare qualified applicant files for seamless transition to Occupancy Specialist for review and move-in processing.
• Coordinate open houses, resident events, and marketing initiatives to generate traffic.
• Identify market competition, pricing trends, and marketing opportunities to stay competitive.
• Report on traffic, applications, conversions, and occupancy to management.
• Provide resident and prospect support to improve retention and satisfaction.
• Assist in strategies to improve occupancy and leasing performance.
• Review income, assets, and household composition to determine pre-eligibility for LIHTC and Section 8; ensure compliance.
• Notary services as needed for official documents.

Skills

Leasing experience

Customer service

Property management software

Attention to detail

Education

HS Diploma/GED

Bachelor's degree preferred

Tools

RealPage

OneSite

Yardi

JD Edwards

Job description

Responsibilities

We are seeking a highly organized and customer-focused Leasing Coordinator to support day-to-day leasing operations at an affordable housing community. In this role, you’ll manage all leasing activities, including handling phone and email inquiries, conducting tours, following up with prospects, qualifying applicants, and preparing accurate lease files in compliance with program requirements. Bring your sales-minded approach, attention to detail, and commitment to excellent customer service to help maintain full occupancy, support residents, and ensure a positive leasing experience from first contact to move-in.

ESSENTIAL JOB FUNCTIONS:

• Generate and manage leasing traffic and waitlists through outreach, tours, and consistent follow-up to convert qualified prospects.
• Pre-qualify applicants, prepare accurate lease files, and complete all move-in, renewal, and recertification documentation in compliance with HUD, LIHTC, and HPD requirements.
• Conduct engaging property tours, open houses, and resident events that highlight community features and promote occupancy.
• Log and track all prospect applicant activity, applications, and conversions in the property management system, report on leasing performance and challenges.
• Deliver exceptional customer service and collaborate with management to develop ideas that improve marketing, retention, and occupancy results.
• Prepare qualified applicant files for seamless transition to the Occupancy Specialist for full review and move-in processing.
• Coordinate and host open houses, resident events, and marketing initiatives to generate qualified traffic.
• Conduct local outreach to build community relationships and attract new prospects.
• Identify market competition, pricing trends, and marketing opportunities to help maintain a competitive edge.
• Report on traffic numbers, applications, conversion ratios, occupancy, and leasing challenges to management.
• Provide exceptional customer service to residents and prospects to support retention and community satisfaction.
• Offer ideas and assist in implementing strategies to improve occupancy and leasing performance.
• Review and verify income, assets, and household composition to determine pre-eligibility of the affordable housing programs
• Maintain compliance with Low-Income Housing Tax Credit (LIHTC) and Section 8 program and adhere to all fair housing guidelines.
• Provide notary services as needed for official documentation.

WHY YOU'LL LOVE IT HERE:

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program.
• Financial wellness perks to set you up for success, such as 401(k), FSA & HSA, employer paid life and AD&D insurance, paid leave and disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more.
• Paid time off to volunteer and we will match your charitable donations. We are a passionate team making real impact on the world.
• Grow with us – learning and training programs, tuition and certification reimbursement, internal advancement opportunities are available and much more.

ANTICIPATED SALARY RANGE:

• $20-$23 per hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Qualifications

• 2+ years of experience in leasing, marketing , hospitality, sales or multifamily operations.
• Superb customer service skills.
• Proficient in rent calculation methods, including HPD and HUD standards.
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent statements.
• Current State Real Estate or Leasing License (or willingness to obtain).
• Demonstrated ability to manage multiple deadlines, stay highly organized, and ensure compliance under regulatory frameworks.
• Experience with property management software (e.g., RealPage, OneSite, Yardi, JD Edwards), a plus.
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams and residents.
• Adaptable, proactive, and comfortable working in fast-paced, changing environments.
• Demonstrates accountability and resilience, with a commitment to resident-centered service and collaborative teamwork.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

#RAJOBS

#Li-AB1

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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