Case Manager - Housing Support

Community Teamwork; Lowell (MA); On-site; USD 49,920 - 52,194; Full time

Benefits offered by this job

4 Weeks of Paid Time Off

Paid Sick Leave

12 paid holidays

Medical, Dental, and Vision Insurance

Company Paid Life Insurance

Tuition Reimbursement

401K retirement plan

Job summary

Community Teamwork is seeking a Housing Support Case Manager for the Youth Services team at the Youth Opportunity Center in downtown Lowell, MA. You will provide case management for at‑risk and homeless youth aged 14‑25, advocating and connecting clients to resources to achieve housing stability and well‑being.

Responsibilities include assessing housing needs, developing individualized plans, conducting community visits, and coordinating with the Youth Services team to address barriers.

Qualifications

• High School diploma or equivalent education.
• At least 2 years of experience with at‑risk youth.
• Experience in assessment, advocacy and case management.
• Knowledge of community resources for low‑income families.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Valid driver’s license.

Responsibilities

• Assess housing needs and formulate individualized service plans.
• Perform community visits and housing stabilization activities.
• Collaborate to address barriers and support self‑sufficiency.
• Support programming and assist team with complex cases.
• Maintain accurate records and protect client confidentiality.

Skills

Crisis management

Record keeping

Customer service

Oral and written communication

Confidentiality

Multitasking

Computer skills

Driver's license

Engagement with at-risk youth

Education

High School diploma or equivalent

Bachelor’s Degree preferred (Human Services)

Tools

Data collection systems

Basic computer software

Job description

Case Manager - Housing Support - full-time day shift

Pay Range $24-$25.07 per hour

Company Overview

Community Teamwork is a private non‑profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

We are seeking a Housing Support Case Manager as part of CTI’s Youth Services team located at the Youth Opportunity Center in downtown Lowell. The Housing Support Case Manager will be responsible for case management for at‑risk and homeless youth between the ages of 14‑25 and will provide advocacy, support, and community connection to assist clients and families to overcome barriers to self‑sufficiency, working towards stable housing and well‑being.

Essential Functions and Responsibilities

• Assess for general housing needs with each participant
• Formulation of housing and stabilization individualized service plans
• Perform regular Youth Housing programming visits in the community
• Work closely with individuals to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
• May assist other Youth Services team members as needed, supporting programming and difficult or complex situations

Qualifications

• High School diploma or equivalent education
• 2+ years of experience working with at‑risk youth
• Ability to work comfortably with at‑risk youth in both group and individual settings, preferably with experience supporting at‑risk youth entering into employment and post‑secondary education
• Minimum of one year assessment, advocacy and case management work in a Human Service field
• Demonstrated knowledge of community resources available to low‑income individuals and families
• Excellent customer service, organizational, oral and written communication skills
• Ability to manage multiple priorities and work in a fast‑paced environment
• Proficient computer skills required in basic computer software and data collection systems
• Excellent crisis management skills
• Ability to maintain accurate records and confidentiality of information
• Excellent attention to detail
• Valid Driver’s License

Preferred Qualifications

• Bachelor’s Degree preferred, preferably in a Human Services related field. Minimum 5+ years’ direct case management experience may substitute for degree
• Bilingual skills (English/Spanish, English/Khmer, English/Portuguese)

Benefit Information

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.