Housing register assistants

Wigan Council; United States; Remote; USD 35,000 - 37,000; Full time

Job summary

The Allocation and Accommodation team at Wigan Council is recruiting a Housing Register Assistant. You will process applications to join the housing register and respond to telephone and email enquiries from applicants, offering advice on housing options.

You will work with colleagues to support vulnerable applicants, carry out administrative tasks related to re-housing, and collate statistical information, while maintaining high standards of service and right to work in the UK.

Responsibilities

• Process applications to join the housing register and maintain accurate records.
• Respond to telephone and email enquiries from applicants with clear information.
• Provide advice on available housing options to reduce demand on the council.
• Signpost applicants to other teams within the Council for moving home support.
• Support vulnerable applicants and tenants with their housing applications.
• Carry out administrative tasks related to re-housing and collate statistics.

Job description

The Allocation and Accommodation team are responsible for managing the Council's housing register and delivering a comprehensive Choice Based Lettings scheme to customers. You will be responsible for processing applications received to join the housing register whilst actively responding to telephone and email enquiries from current applicants. You will be expected to provide advice around available housing options in the borough to reduce demand on the council and use housing knowledge to signpost to other teams within the Council to support applicants with moving homes.?

As a Housing register assistant, you will provide advice and assistance to vulnerable applicants and tenants in relation to their housing application. You will also work as part of a team to carry out administrative functions in connection with the re-housing of applicants including processing housing register applications and collating statistical information. You will be positive and be able to work on your own initiative. You will have good time management skills and be able to confidently advise customers on housing options available to them., To be appointed to this role you must be able to prove your right to work in the UK, and you must maintain a valid (active) right to work. Please note, at present we are not a licenced sponsor. Please visit the link below to check you qualify to apply. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk) Prove your right to work to an employer

The Housing register assistants are part of a wider team within Homes and work alongside a number of other services to effectively support our residents. Our aim is to ensure that our tenants are able to remain independent in their homes with no detriment to their well-being. We support and encourage our team to actively demonstrate the Team Wigan behaviours in their everyday role.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Salary: Grade 4, £26,427 - £27,709 per annum. £13.69 - £14.36 per hour

37 hours per week

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

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