Housing Programs Support Specialist

State of Michigan; Lansing (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Michigan State Housing Development Authority (MSHDA) is seeking a Departmental Technician to support the Rental Assistance Division. The role involves handling inquiries by phone and email, conducting interviews, and guiding callers on program details such as Housing Choice Voucher policies.

It also covers FOIA responses, walk-in assistance, and routine office tasks. The position emphasizes accuracy, data entry, and adherence to procedures, with an expectation of professional interaction with

Qualifications

• Education typically acquired through completion of high school.
• One year of administrative support experience preferred.
• Strong communication and data entry skills.

Responsibilities

• Answer mainline calls, conduct interviews, and determine the need for further review.
• Respond to emails and route inquiries to appropriate staff.
• Interpret and respond to FOIA requests.
• Assist walk-in customers with inquiries and follow-ups.
• Record customer service data and manage records retention.
• Prepare and mail supplies and submit payment requests.
• Provide office support such as mail, fax, and scanning.

Skills

Administrative support

Customer service

Phone handling

Data entry

Records management

Education

High school diploma

GED accepted

Tools

Office software

Job description

Michigan State Housing Development Authority (MSHDA) is seeking a Departmental Technician to support the Rental Assistance Division. The role involves handling inquiries by phone and email, conducting interviews, and guiding callers on program details such as Housing Choice Voucher policies.

It also covers FOIA responses, walk-in assistance, and routine office tasks. The position emphasizes accuracy, data entry, and adherence to procedures, with an expectation of professional interaction with