Departmental Technician 7-E9/Participant Services Technician

State of Michigan; Michigan; On-site; USD 40,000 - 56,000; Full time

Job summary

MSHDA in Michigan seeks a Departmental Technician to provide administrative support for the Rental Assistance Division. You will handle mainline calls, interview callers, and respond to inquiries about programs, rules, and procedures.

Responsibilities include FOIA responses, assisting walk-in customers, data recording, and preparing payments. Education ranges from a high school diploma with substitutions for college, and the role requires standard business hours with no hybrid option.

Qualifications

• Administrative support experience in a public-sector setting or similar environment.
• Ability to manage high-volume inquiries via phone and email.
• Attention to detail and data-entry accuracy.

Responsibilities

• Answering Rental Assistance Division mainline calls and interviewing callers to assess needs.
• Responding to emails and handling division inquiries.
• Interpreting and responding to FOIA requests.
• Assisting walk-in customers and coordinating with staff to resolve issues.
• Recording customer service data and documenting interactions.
• Proposing revisions to procedures based on inquiry trends.
• Preparing and mailing supplies to housing agents and submitting payment requests.
• Maintaining records and performing general office tasks.

Skills

Administrative support

Phone handling

Data entry

Education

High school diploma

Two years of college

Bachelor's degree substituted for experience

Job description

Job Description

At MSHDA we pursue equitable housing outcomes for underserved populations, including but not limited to race, gender, disability, religion, age, weight, socioeconomic status, and LGBTQ+. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect, and fairness.

This Work Includes

• Answering the Rental Assistance Division mainline telephone and conducting interviews with callers to follow up on complaints and determine the need for further review. Answering inquiries regarding functions, rules, regulations, policies, and procedures. Responding to questions about the Housing Choice Voucher Program, providing information and referrals, and routing calls to other MSHDA staff when appropriate,


• Responding to emails received in the division general email inbox and conducting interviews to follow up on complaints


• Interpreting and responding to Freedom of Information Act requests,


• Assisting walk-in customers in person by conducting interviews to follow up on complaints and determining the need for further review. Answering inquiries regarding functions, rules, regulations, policies, and procedures. Responding to questions about the Housing Choice Voucher Program, providing information and referrals, and involving other MSHDA staff when appropriate,


• Recording customer service data,


• Proposing revisions to procedures and communications based on trends observed in program inquiries,


• Preparing and mailing supplies to independent contractor housing agents,


• Preparing payment requests to be submitted to MSHDA’s Finance Division,


• Records retention


• Office support functions such as mail services, faxing, and scanning.

Please note - this position will be required to work 8:00am to 5:00pm, with no hybrid work available.

Position Description

MSHDA's Ethical Standards, Conduct and Disclosure of Interest Housing is Foundational Video MSHDA's Promotional Video MSHDA is a Veteran Friendly Employer. Veterans and Military Spouses are encouraged to apply.

Required Education And Experience

Education

Education typically acquired through completion of high school.

Experience

Departmental Technician 7

One year of experience performing administrative support activities equivalent to the 7-level in state service.

Departmental Technician 8

One year of experience performing administrative support activities equivalent to the 8-level in state service.

OR

One year of experience as a technician or paraprofessional equivalent to the entry level in state service.

Departmental Technician E9

One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

OR

One year of experience performing administrative support activities equivalent to the 9-level in state service.

OR

Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.

Alternate Education And Experience

Departmental Technician 7

Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8

Possession of a Bachelor's degree may be substituted for the experience requirement.

Departmental Technician E9

Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.

Additional Requirements And Information

To be considered for this position you must:

• Attach a cover letter describing what strengths and work experience you bring to this position.


• Attach a copy of your detailed resume to the job application. Dates of employment should include month and year and hours per week.


• Attach a copy of your official college/university transcript(s), if you have completed any college/university.

Failure to complete any of the above items may result in your application not being considered . Also, information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.

For our purposes, \"official college transcripts\" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal. A scanned or electronic copy is acceptable if it contains the elements listed above. The college/university does not have to send the transcripts directly to MSHDA. Review more information regarding official transcripts .

Your application for any position does not guarantee that you will be contacted by MSHDA for further consideration. Only those applicants interviewed may be notified of the results.

As a Condition of Employment:

This position requires successful completion of a background investigation, drug test and a financial disclosure review.

Note: The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. Any applicant that is suspected of using AI software for any portion of the selection process may be screened out.

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.