HOUSING SPECIALIST

Michigan Chapter of N.A.H.R.O.; Michigan; On-site; USD 34,278 - 36,420; Full time

Benefits offered by this job

Full benefits and pension plan

Job summary

Join a leading commission managing Section 8 programs as a Housing Specialist. This role is pivotal, providing operational support through handling applications, managing waiting lists, and ensuring compliance with HUD regulations. Applicants should hold an associate’s degree with substantial experience in property management, preferably in housing vouchers. The position offers a competitive salary and comprehensive benefits.

Qualifications

• 3-5 years of experience in subsidized rental property management or related field.
• Certification in HCV is highly desirable.
• Fluency in a second language preferred.

Responsibilities

• Handle recertifications and manage voucher terminations.
• Maintain participant and landlord files in compliance with HUD.
• Assist with intake processes and eligibility determination.

Skills

Effective communication

Organizational skills

Conflict resolution

Negotiation skills

Knowledge of HUD regulations

Education

Associates degree

Bachelor’s degree (preferred)

Tools

Yardi

Job description

The Detroit Housing Commission is posting three (3) positions for the role of Housing Specialist. Below is an overview of the position, including essential duties, required skills, qualifications, and application instructions.

Position Title: Housing Specialist

FLSA Status: Non-Exempt

Reporting To: Director of Assisted Housing or Manager/Supervisor Designee

Department: Assisted Housing

Position Summary:

This role provides operational support for the Detroit Housing Commission’s Section 8 programs, assisting with application processing, waiting list management, portability, intake, and recertification duties. The position involves communication with property owners and management companies, working under supervision of an HCV Supervisor or Manager.

Key Responsibilities:

• Handle recertifications, including notifying participants and landlords, conducting interviews, verifying information, calculating rent shares, and entering data into systems.
• Manage voucher terminations and HAP contract actions for non-compliance, including preparing cases for hearings.
• Draft correspondence and communicate with applicants, voucher holders, landlords, and other stakeholders via phone, email, or in person.
• Provide excellent customer service, respond promptly to inquiries, and handle mail and faxes appropriately.
• Utilize office software and Yardi systems for recordkeeping, reporting, and application management.
• Maintain participant and landlord files in accordance with protocols, ensuring confidentiality and compliance with HUD and PII policies.
• Process applications, explain program procedures, and manage waiting lists per HUD and agency guidelines.
• Assist with portability procedures, including documentation and follow-up.
• Support intake processes, eligibility determination, and initial negotiations for rent and contracts.
• Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Effective verbal and written communication skills for diverse populations and stakeholders.
• Organizational skills for managing documents and meeting deadlines.
• Conflict resolution and negotiation skills.
• Knowledge of HUD regulations, Section 8 program requirements, and related policies.
• Ability to operate standard office equipment and software, including Yardi.
• Physical ability to perform typical office tasks and move objects up to 10 pounds.

Working Conditions:

Office environment; ability to operate office machines, walk, and stand as needed.

Additional Requirements:

• Valid driver’s license; pass criminal background checks and drug screening.
• Fluency in a second language (e.g., Spanish, Vietnamese) preferred.

Minimum Qualifications:

Associates degree with 3-5 years of experience in subsidized rental property management or related field. Bachelor’s degree and experience with Housing Choice Voucher programs preferred. Certification in HCV is highly desirable.

Salary: $34,278.40 - $36,420.80 plus full benefits and pension plan

Application Process:

Submit cover letter, resume, and voluntary self-identification forms to Venesta Jones at the Detroit Housing Commission, 1301 E. Jefferson, Detroit, MI 48207, or apply online at www.dhcmi.org under Careers.

This description aims to outline the key tasks and responsibilities for this role and does not restrict the supervisor from assigning additional duties of similar level or nature.