Public Housing Admin Technician

State of Michigan; Michigan; On-site; USD 40,000 - 56,000; Full time

Job summary

MSHDA in Michigan seeks a Departmental Technician to provide administrative support for the Rental Assistance Division. You will handle mainline calls, interview callers, and respond to inquiries about programs, rules, and procedures.

Responsibilities include FOIA responses, assisting walk-in customers, data recording, and preparing payments. Education ranges from a high school diploma with substitutions for college, and the role requires standard business hours with no hybrid option.

Qualifications

• Administrative support experience in a public-sector setting or similar environment.
• Ability to manage high-volume inquiries via phone and email.
• Attention to detail and data-entry accuracy.

Responsibilities

• Answering Rental Assistance Division mainline calls and interviewing callers to assess needs.
• Responding to emails and handling division inquiries.
• Interpreting and responding to FOIA requests.
• Assisting walk-in customers and coordinating with staff to resolve issues.
• Recording customer service data and documenting interactions.
• Proposing revisions to procedures based on inquiry trends.
• Preparing and mailing supplies to housing agents and submitting payment requests.
• Maintaining records and performing general office tasks.

Skills

Administrative support

Phone handling

Data entry

Education

High school diploma

Two years of college

Bachelor's degree substituted for experience

Job description

MSHDA in Michigan seeks a Departmental Technician to provide administrative support for the Rental Assistance Division. You will handle mainline calls, interview callers, and respond to inquiries about programs, rules, and procedures.

Responsibilities include FOIA responses, assisting walk-in customers, data recording, and preparing payments. Education ranges from a high school diploma with substitutions for college, and the role requires standard business hours with no hybrid option.