Empowering Housing Case Manager

YWCA of Binghamton; City of Binghamton (NY); On-site; USD 49,000 - 59,000; Full time

Job summary

The YWCA of Binghamton is seeking two full-time Case Managers for its supportive housing program. You will conduct intake assessments, develop ISPs, and help residents secure housing and access services, guiding families toward long-term stability.

Ideal candidates have an associate or bachelor's in human services and experience serving homeless populations, with a patient, empowering approach and strong communication skills. Valid driver’s license required; salary around the posted range.

Qualifications

• Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred.
• Experience serving homeless populations, including individuals and families, with a focus on empowering clients.
• Excellent written and verbal communication and ability to interact with clients and partners.

Responsibilities

• Conduct comprehensive intake assessments and psychosocial evaluations to determine housing, financial, health, and support needs.
• Develop strengths-based ISPs with measurable goals to promote permanent housing and self-sufficiency.
• Identify barriers to stability and connect participants to resources and programs.
• Collaborate to establish personal budgets and financial planning.
• Assist participants in locating and securing safe, affordable housing.
• Educate on tenant rights and lease responsibilities.
• Maintain communication with tenants, landlords, referral sources and creditors.
• Provide information and referral to community programs and social services.
• Develop and maintain a referral network for ongoing needs.
• Provide ongoing case management, including home visits, meetings, crisis intervention, and counseling.
• Maintain participant files, logs, and monthly outcomes; collect HMIS data for funders.
• Collaborate with colleagues and external partners to ensure integrated support.
• Participate in staff meetings, case conferences, and supervision; rotate on-call schedule.
• Attend meetings and subcommittees as requested.

Skills

Experience serving homeless population

Harm reduction

Excellent communication skills

Strong organizational skills

Ability to work independently

Microsoft Office

Education

Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field

Tools

Microsoft Office

Job description

The YWCA of Binghamton is seeking two full-time Case Managers for its supportive housing program. You will conduct intake assessments, develop ISPs, and help residents secure housing and access services, guiding families toward long-term stability.

Ideal candidates have an associate or bachelor's in human services and experience serving homeless populations, with a patient, empowering approach and strong communication skills. Valid driver’s license required; salary around the posted range.