Housing Programs Lead – Case Management & Impact

Catholic-Community-Services-and-Catholic-Housing-Services-of-Western-Washington-2; Seattle (WA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Long-term disability

HSAs and FSAs

Paid time off

403(b) plan

Employee Assistance Program (EAP)

Job summary

Coordinated Care Agency in Seattle seeks a Program Manager to oversee daily operations of housing and support services. You will supervise a team of 4–5 housing case managers, ensuring compliance, data integrity, and client advocacy within a housing‑first framework.

The role requires strong leadership, collaboration with stakeholders, and dedication to serving highly vulnerable clients with dignity and respect. Competitive benefits accompany a full‑time schedule.

Qualifications

• Bachelor's degree in social services or related field or commensurate experience.
• At least 1 year of direct social services experience, preferably with homeless people.
• Trauma-informed approach to diverse clients.
• At least 1 year of supervision experience.
• Ability to work occasional evenings and weekends.
• Experience with mental illness, substance use disorders, or homeless services.
• Crisis intervention knowledge and experience.
• Commitment to harm reduction and housing-first models.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office and related databases.

Responsibilities

• Provide direct supervision to program Case Managers and interns.
• Hire, train, schedule, supervise, and evaluate staff.
• Give constructive feedback to staff while meeting program objectives.
• Work in person and participate in agency meetings.
• Oversee daily program operations and staff support.
• Manage data entry for clients in program databases and agency systems.
• Review and approve rental assistance payments per guidelines.
• Foster a collaborative, diverse, and growth‑oriented workplace.

Skills

Trauma-informed care

Crisis intervention

Team collaboration

Communication skills

Cultural competency

Adaptability

Education

Bachelor's degree in social services

Master's degree in Social Work (preferred)

Tools

Microsoft Office

Case management databases

Job description

Coordinated Care Agency in Seattle seeks a Program Manager to oversee daily operations of housing and support services. You will supervise a team of 4–5 housing case managers, ensuring compliance, data integrity, and client advocacy within a housing‑first framework.

The role requires strong leadership, collaboration with stakeholders, and dedication to serving highly vulnerable clients with dignity and respect. Competitive benefits accompany a full‑time schedule.