Housing Programs CSR & Clerical Specialist

Lucas-Metropolitan-Housing-Authority; Toledo (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Lucas Metropolitan Housing Authority in Toledo, OH is seeking a Clerical Specialist – Customer Service Representative to support the Housing Choice Voucher Program. You will provide front-line customer service to applicants, participants, landlords and the public, handling emails, calls and in-person inquiries with professionalism.

The role requires strong computer skills, accurate data entry, and the ability to prepare reports and correspondence.

Qualifications

• Minimum High School Diploma or GED.
• Associate’s degree in Office Administration or related preferred.
• Minimum of 2 years of general clerical/administrative and customer service experience.
• Must possess a valid Ohio or Michigan driver’s license and be insurable under the Agency’s plan.

Responsibilities

• Responds to telephone, email and in-person inquiries from applicants, participants, landlords and the general public regarding the Housing Choice Voucher Program.
• Serves as the Housing Choice Voucher Program’s Customer Service Representative and acts as a liaison for Housing Choice Voucher Program staff in responding to inquiries.
• Tracks inquiries of applicants, participants or landlords for follow up from applicable Housing Choice Voucher Program staff.
• Prepares specialized reports for monitoring and tracking purposes and activity summarization purposes.
• Serves as a back-up to Clerical Specialist-Receptionist, duties may include directing office visitors or providing routine information to the public, answering a multi-line phone and distributing mail may be required.

Skills

Customer service

Data entry

MS Office

Communication

Education

High School Diploma or GED

Associate’s degree in Office Administration

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

Lucas Metropolitan Housing Authority in Toledo, OH is seeking a Clerical Specialist – Customer Service Representative to support the Housing Choice Voucher Program. You will provide front-line customer service to applicants, participants, landlords and the public, handling emails, calls and in-person inquiries with professionalism.

The role requires strong computer skills, accurate data entry, and the ability to prepare reports and correspondence.