Housing Programs Call Center Specialist

Housing-Authority-of-Baltimore-Cit; Baltimore (MD); Vor Ort; USD 29.000 - 32.000; Vollzeit

Zusammenfassung

Housing Authority of Baltimore City seeks a Call Center Representative in Baltimore, MD to deliver exceptional customer service to voucher program participants, owners, applicants, and others by answering inquiries and guiding callers through policies.

The role requires a High School Diploma with 30 college credits and at least 2 years in a customer-support role; Bachelor’s preferred. Strong written and verbal communication, confidentiality, and data-entry accuracy are essential.

Qualifikationen

• High School Diploma and 30 college credits; Bachelor's preferred with 2+ years' customer support experience.
• Proficiency in Microsoft Office and ability to document inquiries accurately.
• Excellent written and verbal communication skills.

Aufgaben

• Answer incoming calls in a professional and courteous manner.
• Greet clients and visitors following security procedures.
• Provide accurate information about programs and policies.
• Document interactions and resolutions in the system.
• Route calls to appropriate departments.
• Maintain confidentiality of client information.
• Meet productivity and customer service standards.
• Perform clerical duties and data entry.

Kenntnisse

Customer service

Verbal communication

Written communication

Phone etiquette

Ausbildung

High School Diploma

30 college credits

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Jobbeschreibung

Housing Authority of Baltimore City seeks a Call Center Representative in Baltimore, MD to deliver exceptional customer service to voucher program participants, owners, applicants, and others by answering inquiries and guiding callers through policies.

The role requires a High School Diploma with 30 college credits and at least 2 years in a customer-support role; Bachelor’s preferred. Strong written and verbal communication, confidentiality, and data-entry accuracy are essential.