Housing Voucher Support Specialist

CVR ASSOCIATES INC; San Francisco (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

CVR ASSOCIATES INC in San Francisco, CA seeks a Call Center Associate to assist participants, owners, and property managers with Housing Choice Voucher program questions. You will explain recertifications, rent calculations, and program processes in detail, handling a high volume of calls with accuracy.

The role requires strong customer service experience, effective communication, and the ability to navigate complex program rules. High school diploma required; some college preferred.

Qualifications

• High school diploma or GED required; some college or technical training preferred.
• Minimum of one year in customer service.
• Experience in an inbound call center handling a high-volume workload.

Responsibilities

• Explain recertifications, rent calculations, and program processes to participants.
• Schedule and coordinate recertification appointments.
• Provide detailed guidance to voucher holders and landlords.
• Enter data and case notes into internal systems.
• Direct non-program-related questions to the appropriate department.

Skills

Customer service

Call center experience

Communication

Education

High school diploma or GED

Some college or technical school

Job description

CVR ASSOCIATES INC in San Francisco, CA seeks a Call Center Associate to assist participants, owners, and property managers with Housing Choice Voucher program questions. You will explain recertifications, rent calculations, and program processes in detail, handling a high volume of calls with accuracy.

The role requires strong customer service experience, effective communication, and the ability to navigate complex program rules. High school diploma required; some college preferred.