Housing Programs Administrative Specialist

Aurora, CO; Aurora (CO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid leave

Job summary

Housing Authority of the City of Aurora is seeking an Administrative Assistant to support Assisted Housing staff and provide backup coverage to the Receptionist. You will manage filing systems, help applicants with forms, and handle mail and document processing.

Ideal candidates will know HUD regulations, excel in customer service, and communicate clearly with staff and the public. Training is available, and the role offers competitive pay and benefits in a collaborative environment.

Qualifications

• Solid knowledge of HUD regulations
• Excellent customer service skills, ability to remain respectful and solutions oriented at all times
• Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public
• Up to three (3) months on-the-job training to perform the job effectively
• Equipment requiring involved set up, adjustments and operational procedures (e.g. word processing equipment, personal computer, scanners, letter folding machine, and digital copier/printer)
• Standard office software (Microsoft Excel, Word, and Access)

Responsibilities

• Provides assistance and program information to applicants in person and over the phone including assistance with completing forms.
• Responds to applicant and participant inquiries and works to resolve concerns regarding program services.
• Performs admin assistant functions including filing, faxing and copying.
• Assists in the preparation and tracking of applicant and participant paperwork.
• Relieves the Receptionist for breaks, lunch, and as needed.
• Maintains department on site and off site filing system.
• Processes incoming and outgoing mail.

Skills

HUD regulations

Customer service

Written and verbal communication

On-the-job training

Office equipment operation

Office software literacy

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Housing Authority of the City of Aurora is seeking an Administrative Assistant to support Assisted Housing staff and provide backup coverage to the Receptionist. You will manage filing systems, help applicants with forms, and handle mail and document processing.

Ideal candidates will know HUD regulations, excel in customer service, and communicate clearly with staff and the public. Training is available, and the role offers competitive pay and benefits in a collaborative environment.