Housing Specialist

Aurora Housing Authority - Colorado; Aurora (CO); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with 4.5% employer match

Holiday, vacation, and sick leave

Job summary

AHA in Aurora, CO is seeking a Housing Choice Voucher Coordinator to administer and monitor the voucher program. You will ensure eligibility, calculate payments, and manage participant data across multiple properties and programs.

The role requires strong customer service, confidentiality, and time management. Collaboration with staff and external partners is essential to support self-sufficiency for participants.

Qualifications

• Bachelor's Degree or equivalent experience in housing, social services, or related field.
• 1 year experience with federal housing programs, eligibility, or related housing programs.
• 1 year experience delivering customer service to the public.

Responsibilities

• Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.
• Compute housing assistance payments and family rental rates per HUD regulations.
• Process annual recertifications, interim changes, and moves with verification of participant information.
• Manage a high volume caseload for applicants and participants, including data gathering and reporting to HUD.
• Conduct individual or group meetings for new participants and existing clients.
• Maintain accurate applicant and participant records in AHA systems.
• Perform other related duties as assigned.

Skills

Analytical skills

Customer service

Communication

Time management

Confidentiality

Arithmetic

Diversity awareness

Education

Bachelor's Degree

Tools

YARDI Software

MS Excel

MS Word

MS Outlook

Job description

Company Description

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self‑sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1,700 vouchers, and offering a variety of programs with case management.

Why Work for AHA?

• Make a difference in your community
• Earn outstanding benefits including medical, dental, vision, 401(k) with 4.5% employer match, and robust holiday, vacation, and sick leave policies
• Participate in a diverse workplace that values inclusivity
• Volunteer in the community on paid time
• Continue your education on the job and through our tuition reimbursement program

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.

AHA is an Equal Opportunity Employer.

Job Description

This position performs technical work involving the coordination, implementation and monitoring of the Housing Choice Voucher Program and other specialized housing programs. The ideal candidate demonstrates excellent customer service, initiative, resourcefulness, and efficient time‑management skills. The candidate must be able to understand and carry out oral and written instructions and communicate effectively, both verbally and in writing.

Essential Job Duties

• Determine initial and continued client eligibility based on income, deductions, allowances, and family composition.
• Compute housing assistance payments and family rental rates according to U.S. Department of Housing and Urban Development (HUD) regulations.
• Process annual recertification, interim changes, and/or moves including obtaining current third‑party verification of participant information in accordance with program requirements.
• Manage a high volume of caseloads for program applicants and participants, including data gathering and entry, to report participant information to HUD.
• Conduct individual and/or group meetings for new participants and existing clients.
• Maintain accurate applicant and participant records utilizing the AHA required business systems.
• Perform other related duties as assigned.

Knowledge of

• Principles and practices of housing assistance programs
• Basic interviewing techniques and principles
• Record‑keeping principles and procedures
• Effective customer service techniques
• Conflict resolution and de‑escalation techniques
• Modern office practices, procedures, and business correspondence
• MS Software (Excel, Word, and Outlook)

Skills and Abilities

• Strong analytical and problem‑solving skills
• Strong oral and written communication skills
• Ability to perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision
• Ability to maintain confidentiality of sensitive personal information
• Ability to make accurate arithmetic computations
• Ability to effectively interact with people from culturally diverse backgrounds
• Ability to interpret and enforce housing program rules and regulations
• Ability to prioritize multiple projects utilizing effective time‑management skills
• Ability to perform well under pressure in a fast‑paced work environment
• Ability to maintain and execute confidential information
• Ability to provide exceptional customer service
• Ability to establish and maintain cooperative working relationships with staff, representatives of local government, program applicants and participants, community‑based organizations, and the public.

Qualifications

• Bachelor's Degree desired or any combination of education and/or experience that provides the knowledge, skills, and abilities necessary for excellent job performance.
• 1 year experience working with federal housing programs, financial eligibility determination, or other housing programs.
• 1 year experience providing customer service to the general public.

Other Requirements

• Self‑motivated with ability to work independently
• Maintain the integrity of program rules and regulations, while working collaboratively with co‑workers.
• Experience working with a diverse population
• Experience working with homeless populationExperience determining program eligibility requirements
• Case management experience
• Experience in YARDI Software
• Knowledge of Housing Choice Voucher Program

Benefits

Applicants: The starting pay range for this position is $26.50 - $28/hour, depending on experience.

Additional benefits include medical, dental, vision, 401(k) with 4.5% employer match, robust holiday, vacation, and sick leave policies.

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and accessible workplace. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law. Applicants with disabilities or those who require a reasonable accommodation to complete the application or interview process are encouraged to contact us to request assistance.

Posting Status

In accordance with the Colorado Equal Pay for Equal Work Act, we are actively recruiting for this position and accepting applications. This posting will remain open until the role is filled or until September 2026, whichever comes first.