Housing Program Advisor

HACLA

Los Angeles (CA)

In loco

USD 65.000 - 95.000

Tempo pieno

9 giorni fa

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Vantaggi offerti da questo lavoro

Pension Plan

Medical/Dental/Vision

Paid leave and holidays

Descrizione del lavoro

HACLA is seeking a Housing Programs Manager to manage caseloads for Section 8 and other rental assistance programs in Los Angeles. You will interview applicants, verify data, determine eligibility, and coordinate leasing from initial admission through occupancy and renewals.

You will use Elite or Yardi to manage cases, prepare reports, and ensure compliance with HUD standards while delivering high-quality service to applicants, landlords, and residents.

Competenze

High school diploma or equivalent with 2 years direct customer service experience in housing/public programs OR associate degree with 1 year experience OR bachelor’s degree in public/business admin.
Must possess a valid California Class C Driver's License.

Mansioni

Manage multiple cases from initial leasing to occupancy and contract renewals.
Review and process applications for admission and occupancy in Housing Authority programs.
Interview applicants to collect data for eligibility and verify information with employers and agencies.
Coordinate inspections and prepare leasing documents and correspondence to applicants and landlords.

Conoscenze

Caseload management

Customer service

Oral and written communication

Diversity awareness

Formazione

HS Diploma

Associate’s Degree

Bachelor’s Degree

Strumenti

Elite

Yardi

Descrizione del lavoro

Special Note

The posted salary is the full salary range of the position. The anticipated salary upon hire for new employees in the position will typically start at step one of the eight step salary range unless there are special exceptions in accordance with the Housing Authority Personnel Rules.

Definition

Under the direction and supervision of HACLA leadership, managers, or other assigned supervisor, performs various tasks pertaining to Section 8 and other rental assistance programs. Accurately disseminates information about all rental assistance programs administered by the Housing Authority, responds to all inquiries timely, and resolves issues appropriately in a highly professional manner.

Characteristics of the Class

Positions of this class work under minimal supervision and serve as caseload management experts which will require flexibility to handle cases in all aspects and/or manage more complex cases. Incumbents in this position will follow specific instructions in the use of Authority manuals, handbooks, and HUD guidelines to perform various tasks pertaining to initial leasing through continued occupancy, enforcement of HUD standards, and communication with residents and landlords to ensure program compliance. The work involves interviewing, contracting, assisting and directly working with current or potential eligible program participants. Incumbents may be assigned to perform duties of a lower classification on an as needed basis.

Examples Of Essential Functions

Manage multiple cases simultaneously in all aspects including interviewing, contracting, assisting and directly working with applicants and participants
Receives, reviews for accuracy, and processes applications for admission and continued occupancy in Housing Authority programs
Interviews applicants to obtain required data regarding income, assets and family composition to determine eligibility for program assistance.
Verifies information given by applicants with employers, public and private health, welfare agencies, and others
Notifies applicants of eligibility requirements, methods of selecting prospective tenants, and housing opportunities
Interprets and applies Housing Authority policies and procedures
Selects applicants for tenancy and establishes waiting lists
Verifies comparable rents and inspection approval
Coordinates inspections of vacated property and makes home visits, on an as needed basis
Processes new tenant contracts and prepares leasing documents, including follow‑up correspondence to applicants and landlords
Processes yearly contract renewals (including annual, interim, or special reviews)
Conducts certification sessions
Provides ongoing contract maintenance between participants, landlords, and the Authority including landlord rent increases and tenant vacates
Addresses tenant and owner complaints
Performs other classification related duties as assigned

Knowledge

Caseload management
Federal regulations and requirements to perform assignments relating to housing programs, including policies and procedures, and basic understanding of housing leases

Ability To

Manage and maintain cases in all aspects from initial leasing to continued occupancy
Be flexible and manage multiple cases simultaneously
Utilize Elite, Yardi or similar housing software programs
Meet tight time constraints and deadlines in a fast‑paced environment
Prepare weekly and monthly reports

Skills

Exceptional customer service
Analytical and math capabilities
Communicating effectively orally and in writing
Interact professionally with persons from diverse backgrounds

Minimum Qualifications

High school diploma or equivalent -AND- two (2) years experience providing direct customer service in public or private sector fields including public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field; -OR- an associate’s degree from an accredited college or equivalent college credits with specialization in Public or Business Administration -AND- one year of work experience; -OR- a bachelor’s degree from an accredited college or university with specialization in Public or Business Administration

Special Requirements

Must possess a valid California Class "C" Driver's License.

EXAMINATION

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.

The examination for this position will occur on MONDAY, November 16, 2026. If you are invited to the examination process, you will receive an email from a recruiter at the Housing Authority no later than Monday, November 9, 2026. This will be your only notice. There will be no changes to the date(s) of the examination.

REFERRAL PROCESS

Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.

SELECTION PROCEDURE

Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.

Hiring Information

All job offers are contingent upon successful completion of a pre‑employment evaluation, which includes: a post‑offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

Candidates will start at STEP 1 of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.

Disability Accommodation

Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call (213) 252-5400 for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

Required

As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.

To obtain the Conflict of Interest Policy, visit http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf

HACLA Benefits

Short-Term Disability/Long-Term Disability/Mandatory Life
Pension Plan
General Leave/Holidays/PTO
Additional Optional Benefits
Medical/Dental/Vision Plan: HACLA will provide up to 100% of the CalPERS medical premium rate for Los Angeles, San Bernardino & Ventura Counties Kaiser rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
HACLA will provide 100% of basic Dental HMO rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
HACLA will provide 100% basic Vision coverage for employee only, employee + one dependent, and employee + multiple dependents as applicable
$250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network.
Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance.
HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan
HACLA retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years.
For Classic members, the pension formula is 2.7% at 55 with members contributing 8% of their wages towards their retirement.
For PEPRA members, the pension formula is 2% at 62, with members contributing 7.75% of their wages towards their retirement.
CalPERS will make the determination regarding the type of membership for which the eligible employee will qualify.
Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service. Length of service increases accrual rates by employee organizational group when service requirements are met.
Newly Hired Annual Accruals:
- At-Will/Non-Represented accrual per pay period 5.23 hours (17 days annually)
- Council of Housing Professionals-Management accrual per pay period 4.15 hours (14 days annually)
- Council of Housing Professionals-Administration accrual per pay period 6.78 hours (22 days annually)
- Service Employees International Union (Local 721) accrual per pay period 6.78 hours (22 days annually)
- Los Angeles County Building and Construction Trades Council accrual per pay period 5.23 hours (17 days annually)
- American Federation of State, County and Municipal Employees accrual per pay period 6.78 hours (22 days annually)
14 Observed Holidays:
- New Year's Eve; New Years Day; Martin Luther King Jr’s Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran’s Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day.
12 Floating Holiday hours annually
Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year. Employees may cash out up to 160 hours of accrued and unused PTO annually.
Pre-Tax Deferred Compensation 457 Plan
Group term life insurance
Flexible Spending Account Options
Tuition Reimbursement Program
Employee Assistance Program
Flexible Work Schedules
Partial Telework Program
Kaiser Medical Insurance - 50% employer covered medical through Kaiser Permanente if working 30 hours or more per week.
Paid Sick Time - At least 40 hours or 5 days of sick leave after 90 days of employment.
Eligible casual employees may enter as Classic or PEPRA members if qualifying requirements are met.
Per-Diem employees are not eligible for the Public Employee Retirement System (PERS).
Availability of benefits are dependent upon employment eligibility status with HACLA