Case Manager, Compass Childcare Support Services

Compass Family Services; San Francisco (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health, dental and vision insurance (l

Paid time off: 4 weeks first year, 5,

Job summary

Compass Family Services is seeking a Case Manager for Compass Childcare Support Services in San Francisco. You will assist homeless families with accessing subsidized childcare for children aged 0-5, pairing them with suitable childcare options, and supporting enrollment.

The role emphasizes bilingual Spanish/English communication, crisis de-escalation, and coordinating with families and providers to ensure stable care and employment or education progress.

Qualifications

• Fluent Spanish and English preferred.
• Experience working with homeless or low-income families.
• Ability to assess and de-escalate crises quickly.
• Excellent interpersonal and listening skills; build trust with diverse clients.

Responsibilities

• Screen families for eligibility for subsidized childcare options (SF).
• Meet with families to assess childcare preferences and site match.
• Assist families in enrolling and addressing barriers (transportation, language access).
• Regularly check in with clients in subsidized care; support child thriving.
• Address communication challenges between families and childcare providers.
• Help families set employment or educational goals and connect with resources.

Skills

Bilingual Spanish/English

Crisis intervention

Understanding of homelessness

Interpersonal communication

Reliability & punctuality

Microsoft Office

Salesforce

Team-oriented

Language access awareness

Tools

Microsoft Office

Salesforce

Job description

About the organization:

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team:

Compass Childcare Support Services is an enhanced support program for families in San Francisco experiencing homelessness with a child 0-5 years old. Our Case Managers work with families to support their efforts to access, enroll in, and maintain stable quality subsidized childcare for their children.

Compensation:

$27 - $31 hourly

Schedule:

Full time (37.5 hours/week), Monday - Friday, primarily during standard business hours

Location:

37 Grove St, San Francisco. In person 4-5 days per week.

Organizational Core Competencies:

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Case Manager Responsibilities:

Compass Childcare Support Services Case Managers help homeless families find affordable, high quality childcare, so that parents can job search, work, or go to school.

Specific responsibilities include:

• Screen families experiencing homelessness for eligibility for subsidized childcare options in San Francisco for kids aged 0-5.
• Meet with families to assess their childcare preferences to ensure a good match of family need and site.
• Support families in making sure they are ready to enroll their children in care and addressing barriers like transportation and language access.
• Regularly check in with clients who are placed into subsidized care. Support parents to ensure that the child is thriving in the program and any barriers are addressed.
• Address and help resolve any communication challenges between families and their childcare providers.
• Help parents/caregivers set employment or educational goals and connect with community resources.

The Case Manager should have these skills:

• Preference given to candidates who speak fluent Spanish and English.
• Demonstrated understanding of issues facing homeless and low-income families
• Experience working in crisis situations; ability to assess and de-escalate situations quickly
• Professional experience in early childhood education is helpful but not required
• Excellent interpersonal, listening and communication skills, including an ability to develop trusting relationships with diverse individuals
• Outstanding work habits: punctual, reliable, cooperative, team-oriented, organized
• Strong computer skills with proficiency in Microsoft programs (Outlook, Word, Excel). Experience with Salesforce is a plus!
• Demonstrated commitment to diversity, equity, inclusion and belonging work

Compensation, Benefits and Location:

• Salary range: $27 - $31 per hour, 7.5 hours per day / 37.5 hours per week. Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.
• Location: fully in person at 37 Grove St for the first three months, then option to work remotely one day per week pending manager approval.
• Membership in OPEIU/Local 29 union.

Equal Opportunity and Inclusiveness Statements:

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.