Housing Placement Clerk

Akronhousing; Akron (OH); On-site; USD 24,151 - 34,396; Full time

Benefits offered by this job

Competitive salary

Ohio Public Employees Retirement

Medical, dental and vision plans

Job summary

Akron Metropolitan Housing Authority seeks a Clerical Bargaining staff member in Akron, OH, to assist in determining housing eligibility through document preparation, verification and maintenance. The role supports wait lists and daily vacancy listings for placement.

Responsibilities include updating wait lists, scheduling interviews, conducting client orientations, and researching data for admissions inquiries. High school diploma required; valid Ohio driver’s license preferred.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Proficiency with computers and basic software.

Responsibilities

• Update and maintain the applicant wait list.
• Schedule placement appointments and interview applicants.
• Conduct client orientation sessions.
• Research data to answer inquiries on applications and admissions.
• Type and file occupancy reports, records, and correspondence.
• Maintain vacancy information and unpaid balances.

Skills

Customer service

Data entry

Office procedures

Education

High school diploma or equivalent

Tools

Computers

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clerical Bargaining Akron, OH, US

Reports to: Housing Placement Supervisor

Department: Housing Placement Services

Date: July 2021

FLSA Status: Non-exempt

New Hire: $21.25 Hourly

AMHA offers a culture devoted to everyone being equally valued, a comprehensive compensation and benefits program including, but not limited to: Competitive salary; Participation in the Ohio Public Employees Retirement System; Excellent medical, free dental and vision plans with minimal out of pocket cost; Basic Life insurance; Fourteen paid holidays; Paid vacation, personal and sick plans.

General Purpose:

Responsible for assisting in determining the eligibility for housing assistance through the preparation, verification and maintenance of applicant documentation, in addition to monitoring wait lists and daily vacant unit listings needed for placement.

Essential Duties and Responsibilities:

Prepare and maintain applicant files for placement and/or referral to other Authority departments according to eligibility criteria. Enter applicant and occupancy information into the computer and complete all necessary documentation. Assist in determining eligibility in accordance with the Authority's Admissions and Occupancy Policy, Administrative Plan and Tenant Selection Plan.

• Update and maintain current applicant wait list.
• Schedule placement appointments and interview applicants utilizing standard procedures.
• Conduct client orientation sessions
• Research and compile data required to answer inquiries regarding applications, transfers, eligibility and other requests for admissions and occupancy information.
• Type and file occupancy reports, records and correspondence.
• Maintain vacancy information.
• Research outstanding balances on vacated accounts and maintain files on unpaid accounts.
• Provides coverage for the Client Service Representative for breaks and lunch, as needed.
• Pull and send HCVP files and records for various programs.
• Other duties as assigned.

Minimum Qualifications, Education and Certifications:

High school diploma or equivalent with one to two years experience in customer service, data entry and general office procedures. Proficiency with computers required. Must have a valid Ohio Drivers’ License and be insurable by AMHA.

Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

Physical demands may include kneeling, reaching, pushing, fingering, manipulating, talking, hearing, sitting for extended periods, crouching, standing for extended periods, stooping, walking, lifting up to 10 lbs. and repetitive motion using a keyboard, telephone and calculator. The visual acuity requirements include viewing a computer monitor and extensive reading.

Working Conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.