Housing & Pet Care Case Manager

HOPICS; Los Angeles (CA); On-site; USD 35,817 - 38,572; Full time

Job summary

Special Service for Groups, Inc. seeks an Animal Care Coordinator / Case Manager to support individuals experiencing homelessness and their pets within SPA 6.

You will coordinate pet-related services, link participants to housing and community resources, and maintain pet care programs to promote housing stability while ensuring safety for both people and animals. Under supervision, you will manage pet supplies, coordinate with veterinary services, and track expenditures.

Qualifications

• Bachelor's Degree preferred or 1–2 years experience in homeless services.
• Experience working with individuals experiencing homelessness and their companion animals preferred.
• Strong verbal and written communication skills.
• Ability to organize, coordinate, and implement program activities and services.
• Valid California Driver's License, reliable transportation, and current automobile insurance required.

Responsibilities

• Distribute pet-related supplies including food, crates, kennels, leashes, collars, and other necessary items to program participants
• Maintain inventory and tracking systems for pet supplies and resources
• Provide referrals and linkages to veterinary services, including vaccinations, spay/neuter services, microchipping, behavioral support, and general wellness care
• Enroll participant pets into the PAS Program and maintain accurate records
• Facilitate weekly meetings and engagement activities with pet-owning participants
• Track pet-related expenditures and maintain required documentation in HMIS and internal tracking systems
• Develop and maintain relationships with pet-friendly landlords to support participants in securing permanent housing
• Promote a safe, supportive, and pet-friendly environment within Pathway Home Interim Housing
• Educate participants regarding responsible pet ownership, animal care, safety, and wellness
• Monitor and encourage daily care of participant pets, including access to food and basic necessities
• Participate in staff meetings, trainings, and program development activities
• Maintain working knowledge of SPA 6 Coordinated Entry System resources and community services
• Assist with outreach efforts, special projects, and community engagement activities as assigned
• Prepare weekly and monthly reports related to participant and pet services
• Assist with meeting contractual performance goals and reporting requirements
• Maintain accurate client records in compliance with HIPAA, 42 CFR Part 2, and all applicable funding requirements
• Follow all SSG/HOPICS safety protocols, policies, and procedures
• Maintain professional boundaries and adhere to SSG's Code of Ethics and HOPICS Core Values
• Represent the Agency professionally at meetings, community events, and partner engagements
• Regular attendance required

Skills

Verbal communication

Written communication

Organizational skills

Basic computer proficiency

Driver's license

Data entry

Cultural sensitivity

Education

Bachelor's degree preferred

1–2 years homeless services experience

Tools

HMIS

Job description

Special Service for Groups, Inc. seeks an Animal Care Coordinator / Case Manager to support individuals experiencing homelessness and their pets within SPA 6.

You will coordinate pet-related services, link participants to housing and community resources, and maintain pet care programs to promote housing stability while ensuring safety for both people and animals. Under supervision, you will manage pet supplies, coordinate with veterinary services, and track expenditures.