Housing Operations Tech Analyst: Streamline Residence Systems

Savannah College of Art and Design; Savannah (GA); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

SCADhome at Savannah College of Art and Design seeks a housing operations technical analyst to oversee operations for more than 8,200 students, 8,900 beds, and 24 buildings across Savannah, Atlanta, and Lacoste in France. You will create workflows, streamline processes, and drive innovation within residence life and housing software ecosystems.

You will deliver exceptional service to students and families, manage StarRez data, implement room selection processes, and enforce housing agreements

Qualifications

• Bachelor’s degree required.
• Experience with StarRez or similar housing software.
• Experience in IT, residence life, or student affairs preferred.

Responsabilités

• Deliver excellent customer service to students, families, location-based partners, vendors, and more.
• Manage student data in StarRez including profiles, roommate preferences, and accommodations.
• Implement room selection, assignment, change request, and cancellation processes for Savannah residents.
• Manage workflows, partner communications, and assignment letter generations.
• Enforce Housing License Agreement policies and related processes.
• Serve as a liaison between residential students and physical resources; submit work orders and follow up with stakeholders.
• Support, program, and test residence life and housing software platforms.
• Manage SCADhome help desk daily by scrubbing and assigning tickets, resolving issues, and closing tickets.
• Provide guidance and training to SCADhome staff on housing operations processes.
• Collaborate with the director of operations and IT on improvements for housing processes and software.

Connaissances

Customer service

User experience

Fast-paced environment

Formation

Bachelor's degree

Master's degree

Outils

StarRez

Description du poste

SCADhome at Savannah College of Art and Design seeks a housing operations technical analyst to oversee operations for more than 8,200 students, 8,900 beds, and 24 buildings across Savannah, Atlanta, and Lacoste in France. You will create workflows, streamline processes, and drive innovation within residence life and housing software ecosystems.

You will deliver exceptional service to students and families, manage StarRez data, implement room selection processes, and enforce housing agreements