Housing Operations Leader - Safe, Efficient Residences

YMCA of the Cedar Rapids Metro Area; City of Binghamton (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free YMCA household membership

Program discounts

403(b) and YMCA retirement plans

Employee Assistance Program

My Better Benefits

Job summary

YMCA of Broome County is seeking an experienced operations leader to oversee daily housing operations, ensuring a safe, respectful, and compliant environment for residents. You will supervise the Resident Support Officer team, coordinate with Maintenance, manage staffing across shifts, and uphold safety and regulatory standards while maintaining thorough documentation and reporting.

This role requires strong organization, communication, problem-solving, and decision-making skills, plus a

Qualifications

• At least 2 years of experience in housing, residential operations, shelter operations, facilities-supported services, security operations, or a comparable service environment.
• Experience supervising frontline staff, including scheduling, training, performance expectations, and accountability.
• Strong organization, communication, problem-solving, and decision-making skills.
• Ability to manage documentation, deadlines, staffing needs, and changing priorities across multiple shifts.
• Ability to understand and apply policies, safety requirements, and regulatory or funding expectations.

Responsibilities

• Oversee daily housing operations to maintain a safe, respectful, functional, and compliant environment.
• Supervise the Resident Support Officer (RSO) team, including scheduling, shift coverage, training, coaching, and performance expectations.
• Support recruitment, hiring, onboarding, and performance management of housing operations staff.
• Review safety logs, inspections, shift documentation, incident reports, and other operational records for accuracy and completeness.
• Maintain emergency preparedness procedures, coordinate required training and drills, and help ensure staff readiness.
• Coordinate with Maintenance on work orders, repairs, room readiness, and habitability concerns.
• Identify recurring operational issues or risks and help improve procedures, staffing, communication, and workflow.
• Ensure consistent implementation of housing rules, access procedures, safety practices, security expectations, and resident-support protocols.

Skills

Staff supervision

Organization

Communication

Problem-solving

Decision-making

Scheduling

Job description

YMCA of Broome County is seeking an experienced operations leader to oversee daily housing operations, ensuring a safe, respectful, and compliant environment for residents. You will supervise the Resident Support Officer team, coordinate with Maintenance, manage staffing across shifts, and uphold safety and regulatory standards while maintaining thorough documentation and reporting.

This role requires strong organization, communication, problem-solving, and decision-making skills, plus a