Residential Services Supervisor — People-Centered Leadership

Achieve; City of Binghamton (NY); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Life and disability coverage

Paid time off (33 days)

Job summary

Achieve is seeking a Residence Manager to oversee residential programs in Broome County. You will lead staff, ensure high-quality, person-centered services, and maintain regulatory and organizational standards to support health, safety, and independence of individuals served.

The role requires an Associate degree with 3 years in OPWDD or similar human services, plus the ability to lift 50 pounds and a valid driver’s license. Join a team committed to quality care and compliant operations.

Qualifications

• Associate degree and 3 years of experience in OPWDD or a similar human services setting.
• Must physically be able to perform required certifications and lift 50 pounds.
• Possess a valid driver’s license acceptable to the agency’s insurance carrier guidelines.

Responsibilities

• Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards
• Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management
• Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation
• Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records
• Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers
• Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served
• Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required
• Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development
• Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery

Education

Associate degree and 3 years of OPWDD or similar experience

Job description

Achieve is seeking a Residence Manager to oversee residential programs in Broome County. You will lead staff, ensure high-quality, person-centered services, and maintain regulatory and organizational standards to support health, safety, and independence of individuals served.

The role requires an Associate degree with 3 years in OPWDD or similar human services, plus the ability to lift 50 pounds and a valid driver’s license. Join a team committed to quality care and compliant operations.