Housing Operations Lead — Data-Driven, Student-Focused

REED COLLEGE; Portland (OR); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Medical & dental insurance

403(b) retirement plan

Educational assistance

Paid vacation

Paid holidays

Job summary

Reed College seeks an Assistant Director of Housing Operations to oversee front desk services, supervise student workers, and coordinate housing processes on campus. The role reports to the Director of Residence Life within Student Life and collaborates across departments to ensure accurate occupancy data and smooth administrative operations.

The position emphasizes equity and inclusion, data-driven process improvement, and interaction with students, families, and campus partners.

Qualifications

• Bachelor's degree required.
• 3 years of experience in operations or administrative roles.
• Commitment to equity, accessibility, and inclusion.

Responsibilities

• Manage all front desk operations for the Residence Life Department.
• Supervise and mentor student workers; triage inquiries via in-person, phone, and email.
• Maintain front desk procedures and documentation; coordinate with staff.
• Develop and implement housing processes including applications, room selection, and database management.
• Provide oversight and training to area coordinators and resident advisors on procedures.
• Coordinate emergency preparedness, health/safety inspections, and continuity planning.
• Lead housing data analysis and policy development to support operational improvements.
• Collaborate with campus partners to implement inclusive housing practices.

Education

Bachelor's degree

Job description

Reed College seeks an Assistant Director of Housing Operations to oversee front desk services, supervise student workers, and coordinate housing processes on campus. The role reports to the Director of Residence Life within Student Life and collaborates across departments to ensure accurate occupancy data and smooth administrative operations.

The position emphasizes equity and inclusion, data-driven process improvement, and interaction with students, families, and campus partners.