Housing Operations & Front Desk Specialist

Florida Gulf Coast University; Fort Myers (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Florida Gulf Coast University is seeking a Housing Operations Specialist II to manage day-to-day operations in the Office of Housing & Residence Life, including front desk duties and housing database tasks.

The role requires strong reliability, critical thinking, and the ability to collaborate with campus partners across Financial Aid, Orientation, Admissions, and more. A high school diploma with six years of related experience is required.

Qualifications

• Requires a high school diploma and six years of full-time related experience.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Knowledge of general office procedures and ability to learn housing database systems.

Responsibilities

• Execute day-to-day front desk operations for the Central Housing Office using a queued phone system, e-mail, and housing databases (RMS Mercury and StarRez).
• Assist students and families with questions, coordinating with campus partners (Financial Aid, Orientation, Admissions, etc.).
• Escalate concerns to staff and collaborate with campus partners as needed.
• Assist with mail, packages, and deliveries for the main office.
• Report facilities issues per department procedures.
• Manage housing applications/assignments in RMS Mercury, StarRez, and Banner; handle room transfers, cancellations, and related tasks.
• Help manage waiting lists and overflow housing processes.
• Implement a communication plan including letters and notifications related to applications, assignments, and billing.]

Skills

Strategic thinking

Reliability

Interpersonal skills

Organizational skills

Written communication

Team collaboration

Education

High school diploma

Job description

Florida Gulf Coast University is seeking a Housing Operations Specialist II to manage day-to-day operations in the Office of Housing & Residence Life, including front desk duties and housing database tasks.

The role requires strong reliability, critical thinking, and the ability to collaborate with campus partners across Financial Aid, Orientation, Admissions, and more. A high school diploma with six years of related experience is required.