Housing Operations & Data Coordinator

Socket.dev; Iowa (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Socket.dev is seeking a detail-oriented Housing Operations Specialist to ensure accurate housing data across multiple systems, coordinate with Student Life, Facilities, IT, and Finance, and support billing processes. This role combines data control, inspections, and customer service in a fast-paced campus environment.

The ideal candidate will manage room assignments, updates to AD forms, and help standardize procedures while maintaining audit-ready records.

Qualifications

• Bachelor’s degree required.
• 2-4 years of experience in operations, administration, housing, logistics, or customer service.
• Experience in at least one area: student housing/residence life; mailroom or logistics operations; facilities or property coordination.
• Strong organizational and data management skills.
• Ability to manage multiple tasks with accuracy and follow-through.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Maintain accurate housing records across systems (Coast app, R.A.T., spreadsheets, mailbox logs).
• Reconcile data across systems (Coast app, R.A.T., forms, database, billing) to ensure consistency and prevent errors.
• Process room assignments, moves, and check-ins/check-outs.
• Track and update Arrival/Departure forms and ensure timely communication.
• Monitor occupancy, vacancies, and extensions to support accurate billing and reporting.
• Support housing billing coordination (extensions, damages, room changes).
• Prepare door cards, labels, and coordinate key issuance with Locksmith/Security.
• Support onboarding and basic training on housing and mailroom processes (R.A.T., forms, database).
• Monitor task completion (inspections, updates, mail handling) and follow up to ensure accuracy and timeliness.
• Inspections & Facilities Coordination: conduct routine housing inspections, document room conditions, coordinate with Custodial and Facilities for repairs, support inspection planning, ensure readiness before occupancy.
• Mailroom Operations: sort and distribute mail, monitor mailbox assignments, support package scanning, provide front-desk support during Mailroom hours.
• Customer Service and Communications: respond to inquiries, provide guidance on policies and timelines, coordinate with students and staff, escalate issues as needed.
• Reporting and Operational Support: assist in weekly/monthly housing reports, track occupancy metrics, maintain organized records, support department projects.
• Financial & Billing Coordination: assist with billing, track changes, coordinate with Student Accounts, maintain documentation.
• Compliance and Process Discipline: enforce policies, ensure audit-ready documentation, maintain system consistency.
• Continuous Improvement: identify inefficiencies, suggest improvements, support new tools, standardize procedures across buildings.

Skills

Attention to detail

Execution focus

Organization

Communication

Problem solving

Team collaboration

Adaptability

Education

Bachelor’s degree

Tools

Coast app

R.A.T. system

Databases

Job description

Socket.dev is seeking a detail-oriented Housing Operations Specialist to ensure accurate housing data across multiple systems, coordinate with Student Life, Facilities, IT, and Finance, and support billing processes. This role combines data control, inspections, and customer service in a fast-paced campus environment.

The ideal candidate will manage room assignments, updates to AD forms, and help standardize procedures while maintaining audit-ready records.