Housing Operations Coordinator

Coppin State University; Baltimore (MD); On-site; USD 33,000 - 47,000; Full time

Job summary

Coppin State University in Baltimore is seeking a Housing Operations Coordinator to manage the daily administration and operations of the Office of Residence Life and Housing (ORLH). You will support housing assignments, billing coordination, building access, and data accuracy across on-campus and partner properties.

Additionally, you will train Resident Hall Managers and Resident Advisors on housing systems and procedures, while driving continuous improvements to processes for a

Qualifications

• Bachelor's degree required.
• At least 2-3 years of experience in residence life, housing operations, or student programming in a college/university setting.
• Experience with eRezLife, StarRez, or another housing management system.
• Demonstrated ability to improve processes, workflows, or systems to increase efficiency.
• Experience designing and delivering training for student or professional staff.
• Experience with key/access management or residential facilities operations.
• Ability to work collaboratively with students, colleagues, and campus partners.
• Strong organizational, communication, and conflict-resolution skills.

Responsibilities

• Coordinate housing assignments, room changes, cancellations, and occupancy updates across on-campus halls and off-campus partner properties.
• Manage housing processes for first-year, transfer, returning, and mid-year students, and other assigned populations.
• Coordinate summer and intersession housing, including program participants and special guest housing.
• Manage waitlists, early arrivals, late stays, housing exemption requests, and other special housing requests.
• Train and mentor Resident Hall Managers (RHMs) and Resident Advisors (RAs) on housing operations, systems, and procedures.
• Lead the housing operations portion of RHM and RA fall and winter training, including check-in/check-out, room condition reports, key and access procedures, room changes, and occupancy reporting.
• Onboard new RHMs and RAs to housing systems and provide refresher training whenever processes or systems change.
• Create and maintain training materials, including guides, checklists, job aids, and short video tutorials.

Skills

Process improvement

Training design & delivery

Access / key management

Collaboration / teamwork

Organization & communication

Education

Bachelor's degree

Tools

eRezLife

StarRez

Job description

Job Posting: JR102254 Housing Operations Coordinator (Open)

Department: Housing, JM

Position Type: Non-Regular Fixed Term (Fixed Term)

Open Date: 10-30-2026

Close Date: 11-20-2026

$28.85 Hourly

Job Description

The Coordinator for Housing Operations manages the dailyadministrative and operational functions of the Office of ResidenceLife and Housing (ORLH) at Coppin State University. The positionreports to the Assistant Dean of Residence Life and Housing.

The Coordinator supports Coppin’s growing residential populationacross 3 on-campus residence halls and 8 off-campus partnerproperties in Baltimore. Core areas include housing assignments,room changes, summer housing, billing coordination, buildingaccess, asset inventory, and administration of the eRezLife housingmanagement system.

tMaintain and update housing management systems, ensuring accuracyand timeliness in assignments, billing coordination, and studentrecords. tCoordinate room selection, housing lotteries, waitlists, roommatematching, and reassignment processes. tRespond to housing inquiries, appeals, and special accommodationsin coordination with Accessibility Services and the Assistant Deanof Housing.

Beyond day-to-day operations, the Coordinator continuously improveshousing systems and processes to make them more efficient,accurate, and student-friendly. The Coordinator also trainsResident Hall Managers (RHMs) and Resident Advisors (RAs) onhousing operations, systems, and procedures.

As part of a historically Black university community, theCoordinator helps deliver a student-centered residential experiencethat supports belonging, persistence, and academic success.

The incumbent plays a critical role in both the operational andstudent development aspects of the department, working to ensure aseamless housing assignment experience while fostering inclusiveand engaging residential communities in leased locations.

Responsibilities:

Housing Operations & Assignments

• Coordinate housing assignments, room changes, cancellations,and occupancy updates across on-campus halls and off-campus partnerproperties.
• Manage housing processes for first-year, transfer, returning,and mid-year students, and other assigned populations.
• Coordinate summer and intersession housing, including summerprogram participants, interns, and special guest housing.
• Manage waitlists, early arrivals, late stays, housing exemptionrequests, and other special housing requests.
• Track bed inventory and occupancy at off-campus partnerproperties and reconcile it against contracted bed counts.
• Maintain accurate housing records and communicate housingdecisions, deadlines, and requirements to students and campuspartners.
• Implement housing timelines and operational proceduresestablished by ORLH.

Systems, Data & Continuous Improvement

• Serve as the lead functional administrator of the housingmanagement system (eRezLife), supporting assignments, forms,workflows, reports, and routine system functions.
• Continuously evaluate housing processes and systems to identifyopportunities to automate, streamline, and improve efficiency,accuracy, and the student experience.
• Design, build, test, and launch new or improved forms,workflows, reports, and self-service features in eRezLife.
• Research and recommend new tools, integrations, and bestpractices; pilot improvements and measure their impact.
• Develop and maintain reports on occupancy, assignments, andoperational metrics to support departmental assessment anddecision-making.
• Maintain accurate student housing records and complete routinedata audits and spot checks.
• Process housing charges and credits and coordinate with theOffice of the Bursar to support accurate student billing.
• Identify data or system discrepancies and resolve them with theAssistant Dean and appropriate campus partners, including theBursar and IT.

Training & Development of RAs and Resident HallManagers

• Design and deliver training for Resident Hall Managers (RHMs)and Resident Advisors (RAs) on housing operations, eRezLife, andrelated procedures.
• Lead the housing operations portion of RHM and RA fall andwinter training, including check-in/check-out, room conditionreports, key and access procedures, room changes, and occupancyreporting.
• Onboard new RHMs and RAs to housing systems and providerefresher training whenever processes or systems change.
• Create and maintain training materials, including guides,checklists, job aids, and short video tutorials.
• Assess staff proficiency and training effectiveness, and adjustcontent based on results and feedback.
• Serve as the go-to resource for RHMs and RAs on housingoperations questions, providing coaching and follow-up asneeded.

Move-In, Move-Out & Housing Transitions

• Coordinate assigned responsibilities for fall, spring, andsummer move-in and move-out across all residential properties.
• Coordinate check-in and check-out logistics with partnerproperty management at off-campus buildings.
• Support check-in and check-out processes and related housingcommunications.
• Coordinate early arrival and late stay processes with residencelife staff and campus partners.
• Assist with mid-year housing transitions and other temporaryhousing needs.
• Implement operational improvements such as self-check-in andupdated clearance procedures.

Customer Service & Student Support

• Respond to housing inquiries from students, families, faculty,and staff.
• Provide timely, accurate, and professional guidance on housingpolicies, procedures, timelines, and requirements.
• Address routine housing concerns with professionalism, empathy,and consistency.
• Escalate complex or sensitive concerns to the Assistant Dean ofResidence Life and Housing.
• Maintain a student-centered approach that reflects CoppinState's commitment to student success.

Facilities, Building Access & Partner Properties

• Coordinate the residence hall key process, includingdistribution, collection, tracking, and records.
• Maintain an efficient, accurate key management system.
• Coordinate with Card Services and IT to support student andstaff building access.
• Work with partner property management on access credentials,unit readiness, and occupancy issues at off-campus properties.
• Maintain accurate records of building access andhousing-related assets, and keep asset inventory current forassigned areas.
• Report access, key, furniture, or facilities concerns toFacilities Management, partner property staff, or the appropriateORLH staff member.
• Assist with housing facilities projects and operational needsas assigned.

Collaboration, Documentation & Office Support

• Develop, update, and maintain housing operations documentation,procedures, and timelines.
• Participate in departmental meetings, planning efforts, andcampus committees as assigned.
• Collaborate with campus partners, including the Bursar, CardServices, IT, Facilities Management, and University Police, toimplement housing operations processes.
• Maintain confidentiality and handle student and institutionalinformation appropriately.
• Provide cross-training and operational support within ORLHduring peak periods.
• Perform other duties as assigned.

Minimum Qualifications

Education

• Bachelor's degree required.

Experience

• At least 2-3 years of experience in residence life, housingoperations, or student programming in a college/universitysetting.
• Experience with eRezLife, StarRez, or another housingmanagement system.

Knowledge, Skills, and Abilities

• Demonstrated record of improving processes, workflows, orsystems to increase efficiency.
• Experience designing and delivering training for student orprofessional staff.
• Experience with key/access management or residential facilitiesoperations.
• Ability to work collaboratively with students, colleagues, andcampus partners.
• Strong organizational, communication, and conflict-resolutionskills.

Preferred Qualifications

• Intermediate to advanced functional knowledge of ERezLife
• Experience configuring housing system forms, workflows, andreports.
• Knowledge of student billing, occupancy management, and housingassignments.
• Experience working with off-campus or third-party partnerhousing properties.
• Experience developing operational procedures, documentation,and training materials.
• Experience at, or demonstrated commitment to the mission of, aHistorically Black College or University (HBCU).

Additional Job Information

Benefits Summary

Contractual employees are eligible for limited benefits. Please seethe link below to view the benefits that Coppin State University has to offer.

https://www.coppin.edu/benefits

E-Verify Statement

This agency participates in the E-Verify system for verification ofcitizenship and employment authorization.

Coppin State University is an Equal Opportunity/Affirmative Actionemployer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status.

View the EEOC Know Your Rights poster for moreinformation regarding your rights under the law.

If you experience difficulties utilizing the online applicationsystem or you require reasonable accommodations during any partof the pre-employment process, please contact Human Resources [e-mail]. Please note that only inquiries regarding arequest for reasonable accommodation or system issues will beresponded to when contacting this e-mail account. Reasonableaccommodation will be considered on a case-by-case basis.