Housing Officer

Orange Recruitment; Newtown (CT); Hybrid; USD 42,000 - 57,000; Full time

Job summary

Barcud is seeking a Housing Officer to deliver a high-quality housing management service across its properties, ensuring tenant needs are met and business objectives are achieved. The role is based in Newtown with hybrid working.

You will manage voids, estate inspections, rent arrears, anti-social behaviour, and tenant support while maintaining accurate records and building relationships with tenants and local authorities.

Qualifications

• Educated to A Level standard or equivalent, including English Language at GCSE level.
• IH qualification from the Chartered Institute of Housing (Desirable).
• Management qualification desirable.
• Full driving licence required.

Responsibilities

• Provide a professional high quality, cost-effective day to day housing management service.
• Lead on voids and letting processes, assisting tenants at move-in and move-out.
• Undertake estate walkabouts and engage with communities to maintain high standards.
• Identify maintenance issues and coordinate resolutions with relevant colleagues.
• Advise tenants and ensure accessible, informative service delivery.
• Maintain thorough records of Housing Management activities.
• Arrange and attend tenant meetings as required.
• Encourage tenant engagement and feedback to influence service delivery.
• Promote compliance with Barcud’s Housing Management policies.
• Work with income recovery and tenancy sustainment teams to resolve rent arrears.
• Handle anti-social behaviour swiftly and escalate when needed.
• Develop positive relationships with tenants and external stakeholders.
• Deputise for Senior Housing Officer when required.

Skills

Housing management knowledge

Legislation awareness

Equality & diversity

Communication skills

Problem solving

Education

A Level standard or equivalent

IH qualification from Chartered Institute of Housing (D)

Management qualification (D)

Full driving licence

Job description

Housing Officer

£36,828

Newtown with Hybrid Working

37 Hours, Full Time, Permanent

Close Date:1 October 2026

Overall Job Purpose:

Deliver a high-quality housing management service for Barcud’s properties that will enable the Association to meet its business objectives and the needs of its tenants.

Key Responsibilities – Housing Management:

• Provide a professional high quality, comprehensive and cost-effective day to day housing management service with particular emphasis on customer care in accordance with the Association’s policies and procedures.


• Take a proactive role in housing management, undertaking tenant visits and appropriate investigations to ensure Barcud’s stock is compliant with tenancy conditions, policies and relevant legislation.


• Lead on Barcud’s voids and letting processes, assisting tenants as they leave and start Barcud tenancies.


• Undertake estate walkabouts to engage with communities and tenants, ensuring Barcud’s properties are maintained to the highest standard.


• Identify issues of maintenance and cleanliness that can be resolved to improve the quality of Barcud’s estates, working with relevant colleagues to initiate these resolutions.


• Provide advice and guidance to tenants, ensuring an accessible and informative service is provided for tenants.


• Maintain thorough and accurate records of Housing Management activities.


• Arrange and attend tenant meetings as and when required.


• Encourage tenants to engage with Barcud and influence service delivery.


• Promote and ensure compliance with Barcud’s Housing Management policies and standards.


• Work closely with income recovery and tenancy sustainment colleagues to assist tenants in need and ensure issues of tenancy breaches and rent arrears are resolved swiftly.


• Handle matters of anti-social behaviour swiftly and effectively, escalating appropriate issues when suitable.


• Develop positive relationship with tenants and relevant external stakeholders, including Local Authorities.


• Deputise for the Senior Housing Officer when required.

Personal Specification

This person specification details the experience and skills for the position of Housing Officer at Barcud. All skills and experience are essential except where explicitly indicated to be desirable (D).

Qualifications

• Educated to A Level standard or equivalent, including English Language at GCSE level.


• A recognised relevant professional qualification, particularly from the Chartered Institute of Housing. (D)


• Management qualification. (D)


• Full driving licence.

Experience

• Delivering a Housing Management service that is high-quality and customer focused.


• Experience resolving complex Housing Management issues.


• Undertaking tenant visits and estate walkabouts.


• Fostering strong relationships with a range of external stakeholders.


• Handling anti-social behaviour instances.


• Maintaining thorough and accurate records.


• Monitoring and managing the compliance of Housing Management services with an organisation’s policies and standards.


• Public sector or Housing Association experience.

Skills / Knowledge

• Good understanding of the scope of Housing Management services and common challenges in delivering this service.


• Knowledge of current legislation and national policies relating to Housing Management.


• Willing to learn Welsh to ALTE level 3 within 2 years (if not already a Welsh speaker).


• A strong commitment to a people focused culture


• Ability to promote equality and diversity in all aspects of employment and service delivery.


• Sound numerical, reasoning and written communication skills.


• Ability to manage, develop and implement processes, procedures and systems relating to tenancy management, sustainment and income.


• Able to set appropriate and challenging performance targets for self.