Housing Occupancy Specialist

Catholic Charities; Chicago (IL); On-site; USD 26,000 - 38,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago is hiring a Housing Occupancy Specialist to manage a caseload under the Bridge Subsidy Initiative. You will address client and landlord concerns, support housing stability, and ensure program compliance.

The role involves collaboration with internal teams and external partners, processing paperwork, and handling sensitive situations with care. Requires a BA/BS and 1–3 years of related experience in housing services.

Qualifications

• Bachelor's degree in Arts/Sciences or related field.
• 1–3 years of relevant subsidized housing experience.
• Strong written and verbal communication; ability to handle sensitive information.

Responsibilities

• Maintain caseload and respond to inquiries for the Bridge Subsidy Initiative.
• Prepare correspondence and internal paperwork for holds, reinstatements, and deposits.
• Ensure compliance with program regulations and CCAC policies.
• Collaborate with program manager to assist tenants at risk of eviction.
• Work with landlords and external partners to support housing stability.

Skills

Communication skills

Verbal communication

Written communication

Education

BA/BS in related field

Tools

Microsoft Office

Word

Excel

Teams

PowerPoint

Job description

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview
The Housing Occupancy Specialist provides comprehensive client support for the Bridge Subsidy Initiative Program by managing caseloads, addressing client and landlord concerns (including crises), ensuring regulatory compliance, maintaining accurate records, and collaborating with internal teams and external partners to prevent evictions and support housing stability.

Job Responsibilities

• Provide direct service to clients by maintaining a caseload and responding to any inquires and providing general information regarding the Bridge Subsidy Initiative Program. Handle all client and Landlord complaints as well as crisis situations in consultation with his/her supervisory chain in conjunction with CCAC/programmatic policies and procedures and treat each case with sensitivity and expedience. Work in collaboration with the program manager to assist tenants at risk of eviction.
• Responsible for preparing correspondence, notifications, and internal paperwork for holds, reinstatements, and return of security deposits. Is knowledgeable in and understands program regulations and Housing CCAC policies in order to effectively resolve general tenant/landlord issues. Maintain up-to-date and accurate client files and databases, as required by CCAC/programmatic policies/procedures and external requirements of all relevant regulatory, licensing and accrediting bodies in the course of performing job expectations. Able to handle a wide array of administrative tasks to ensure compliance with CCAC and programmatic policies and procedures.
• Know and comply with related laws and regulations. Work collaboratively with outside vendors.
• Collaborate with internal stakeholders as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check

Education and Experience Requirements: Minimum

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 1-3 years relevant experience
• Prior subsidized housing related experience. Must have good communication skills - verbal and written. Computer Proficiency (Microsoft Office-Word, Excel, Teams, PowerPoint). Must have great organizational skills.

Preferred

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience

Starting at $23.30 / hour

Pay Transparency

In compliance with the Illinois Equal Pay Act of 2003 (820 ILCS 112/5, et seq.), Catholic Charities of the Archdiocese of Chicago is required to provide the wages and benefits that it reasonably expects in good faith to offer for any specific job positions posted. Please note that the exact compensation package ultimately offered to an applicant may vary based on skills, experience, and location, amongst other permissible factors.

Locations

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Catholic Charities of the Archdiocese of Chicago is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, religion, age, sex, disability status, protected veteran status, or any other characteristic protected by applicable law.

Catholic Charites is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [e-mail] or call 312-655-7127 and let us know the nature of your request and your contact information.