Housing Occupancy Coordinator

COLORADO HEALTH NETWORK INC; Denver (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Paid Time Off (PTO)

Retirement Savings: 403(b)

Job summary

Colorado Health Network (CHN) is hiring a Housing Occupancy Coordinator in Denver, CO. The role administers the Tenant-Based Rental Assistance program, coordinating occupancy, inspections, and eligibility for participating households.

The position reports to the Housing Programs Manager and requires a Bachelor's degree in human services or a related field, with strong case management and crisis intervention skills. CHN offers a comprehensive benefits package and a commitment to diversity.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or equivalent combo of education and experience required.
• Proficiency with Microsoft Office (Word/Excel/Outlook/Teams) is required.
• Experience in case management and working with diverse populations preferred.

Responsibilities

• Coordinate TBRA occupancy across the Denver metro area.
• Conduct annual Housing Quality Standards/NSPIRE inspections with tenants and landlords.
• Perform TBRA intake, eligibility screenings, and recertifications.

Skills

Case management

Crisis intervention

Communication

Data collection

Time management

Teamwork

Cultural competency

Trauma-informed care

Education

Bachelor’s degree (Human Services/Social Work/Psychology)

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Job Details

Job Location: CHN Denver - Denver, CO 80220 Position Type: Full Time Salary Range: $23.81 - $25.95 Hourly Job Shift: Day Job Category: Nonprofit - Social Services Job Description

Position

Housing Occupancy Coordinator

Classification: Non-Exempt

Reports to: Housing Programs Manager

Location: Denver

Salary Rate

• Level 1 (Entry level up to 2 years of direct experience): $23.81 per hour
• Level II (3+ years of direct experience): $25.95 per hour

Additional Compensation

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive.

Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Why Work at CHN?

As a full-time employee, you will enjoy a competitive benefits package, which includes:

• Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 93% paid for under the Anthem Gold plan and 100% paid for the Anthem Silver, Kaiser Gold and Kaiser Silver plans by CHN.
• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

Position Summary

Position Summary: The Tenant-Based Rental Assistance (TBRA) Program will provide housing assistance to eligible households. TBRA meets the needs of participants by subsidizing the difference between total rent and the monthly tenant rent (based on Tenant Rent Calculation Worksheet or other approved form), to be calculated and tracked by staff at CHN, or the referring agency, and paid out by CHN. The goal of TBRA is to support participants’ long-term wellbeing through safe and affordable housing options. The Housing Occupancy Coordinator administers the TBRA program.

Position Summary: The Tenant-Based Rental Assistance (TBRA) Program will provide housing assistance to eligible households. TBRA meets the needs of participants by subsidizing the difference between total rent and the monthly tenant rent (based on Tenant Rent Calculation Worksheet or other approved form), to be calculated and tracked by staff at CHN, or the referring agency, and paid out by CHN.

Essential Job Functions

• Coordinate all occupancy aspects of TBRA, a scattered-site housing subsidy program, across the Denver metro area.
• Schedule and perform Housing Quality Standards and/or NSPIRE inspections for every participant annually. Follows up with tenant and landlords to ensure any deficiencies are remedied.
• Complete TBRA intake and recertification paperwork with clients, including collecting necessary eligibility documents.
• Accurately and efficiently coordinate client meetings, waitlist maintenance, eligibility screenings, file upkeep, documentation, recertification, trainings, reporting and all other responsibilities associated with subsidy programs.
• Provide support to TBRA participants navigating challenging housing situations and during moves between units.
• Submit monthly subsidy checks to be paid to TBRA participants’ property managers with accuracy and timeliness.
• Serve as liaison and technical support for other AIDS Service Organizations participating in the TBRA program.
• Coordinate database updates and check distribution for the TBRA program.
• Develop and assist in the maintenance of resources for staff and clients in all areas of affordable housing.
• Collaborate with Case Management to ensure the provision of housing accessibility for all clients, and the development of long-term housing plans for program participants.
• Track and submit appropriate documentation, billing and reports to the Housing Programs Manager and appropriate partners/grantors.
• Develop and maintain ongoing working relationships with local landlords, housing authorities and affordable housing providers.
• Participate in team meetings, case conferences, clinical supervisions and all appropriate CHN staff meetings and other partner meetings in the community.
• Assist with agency program audits, as needed.
• Must be able to work in a diverse setting with diverse populations, including people living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, and disenfranchised communities.
• Participate in training related to HIV, substance use, harm reduction, trauma informed care, Cultural Competency/Sensitivity, and related issues.

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications

Experience providing case management services in a social service or supportive housing setting preferred. Experience with harm reduction, motivational interviewing, cultural inclusivity, and trauma-informed care. Proven ability to apply crisis intervention and de-escalation skills. Knowledge/experience of housing subsidy programs preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Education

Bachelor’s degree in Human Services, Social Work, Psychology, and/or equivalent combination of education and experience required.

Software Utilized

Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed.

Knowledge, Skill and Ability

Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Material and Equipment Directly Used

Works with computer workstations, laptops, servers, and standard office equipment. Works with software, including electronic health records, client/patient data systems, word processing, spreadsheet and presentation software as well as with online systems. Communicates with partner organizations and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions

Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver’s license and auto insurance on personal vehicle. Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role.

As employees of a charitable organization, all CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents/donors as well as by participating in CHN events/activities in a way that is meaningful to each employee.

All offers of employment are subject to the completion of a criminal background check, reference and if applicable to your position a driving record check. A criminal conviction does not automatically disqualify a candidate from employment. We evaluate all background check results in relation to job-related requirements.

Colorado Health Network is an Equal Opportunity Employer (EOE).