Health Access Program Coordinator

Colorado Health Network; Denver (CO); On-site; USD 35,817 - 37,539; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off (3 weeks after one year)

403(b) Retirement Plan with matching

Tuition reimbursement and ongoing learning opportunities

Job summary

Colorado Health Network is seeking a Health Access Program Coordinator in Denver. This full-time role emphasizes coordinating client enrollment with health insurance plans. Ideal candidates will have experience in client services, particularly relating to health insurance and a strong background in cultural competency.

The position offers competitive pay between $26.00 and $27.25 per hour, depending on experience. Benefits include health coverage, paid time off, and educational reimbursements.

Qualifications

• Experience in a similar capacity, preferably as a Certified Application Counselor or Health Coverage Guide.
• Customer service background with direct client contact.
• Strong attention to detail and ability to prioritize workload.

Responsibilities

• Coordinate aspects of the State Drug Assistance Program.
• Inform clients about healthcare reforms and SDAP.
• Assist clients with enrollment in health insurance plans.

Skills

Client communication

Cultural competency

Health insurance knowledge

Data collection

Microsoft Office proficiency

Bilingual in Spanish/English

Education

Bachelor’s Degree in Human Services, Public Health or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Job Title

Health Access Program Coordinator (Bilingual Preferred)

Job Details

• Location: CHN Denver – Denver, CO 80220
• Position Type: Full Time
• Salary Range: $26.00 - $27.25 per hour
• Travel: Occasional In-State
• Shift: Day
• Job Category: Professional Services
• Classification: Non-Exempt
• Reports To: Senior Health Access Program Manager
• Location: Denver Colorado Health Network Office (DCHN); Denver, CO
• Salary Rate:
  • Level 1 (Entry level up to 2 years of direct experience): $26.00 per hour
  • Level II (3+ years of direct experience): $27.25 per hour
• Bilingual premium: 3.5% higher than starting salary if pass bilingual exam on first week of hire

Position Summary

Responsible for coordinating aspects of the State Drug Assistance Program (SDAP) with an emphasis on client enrollment with health insurance plans, eligibility, and assisting clients in navigating medical insurance.

Essential Job Functions

• Inform clients and the public about Colorado’s State Drug Assistance Program (SDAP) and changes related to healthcare reform
• Work with the statewide AIDS Service Organizations and the Colorado Department of Public Health and Environment to troubleshoot aspects of the Health Access Programs
• Complete program enrollment appointments with Health Access Program clients
• Assist with client enrollment in private health insurance plans through Connect for Health Colorado, Colorado Medicaid, and Medicare
• Assist clients in the completion of paperwork required for program participation
• Collect, process, and compile data for client paperwork
• Coordinate invoice processing and bill payments for clients enrolled in program
• Work with partnering clinics and pharmacy staff to troubleshoot client issues with accessing health insurance and medications
• Data entry for entering or updating client and payment information
• Serve as a resource for clients regarding health insurance and healthcare access
• Maintain positive relationships with clients and community partners
• Must be able to work in a diverse setting with diverse populations, including persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities
• Participation in training related to HIV, substance use, harm reduction, trauma informed care and related issues. Cultural Competency/Sensitivity

This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications

• Preferred qualifications: Experience in a similar capacity, preferably as a Certified Application Counselor or Health Coverage Guide with Connect for Health Colorado, HealthCare.gov or another insurance marketplace; experience with direct client contact, and/or a customer service background; knowledge of health insurance and health care system; ability to prioritize workload, function independently and collaborate with colleagues; strong attention to detail; demonstrated written and verbal communication skills; a working knowledge of Microsoft Office; training in cultural competency; knowledge of HIV and related issues. Spanish/English bilingual applicants preferred

Education

Bachelor’s Degree in Human Services, Public Health or related field preferred, and/or equivalent combination of education and experience required.

Software Utilized

• Proficiency with Microsoft Office applications such as Word, Excel, Outlook, and Teams is required. Candidates should be comfortable working with client database systems and learning new software tools as needed

Knowledge, Skill and Ability

• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills. The appropriate person will be highly organized and detail-oriented. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency. Must demonstrate accuracy, efficiency and superior organizational skills. Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants

Materials and Equipment Directly Used

Works with standard office equipment including computer workstation, printers, copiers, scanners and fax machine. Communicates with clients and vendors using the telephone, e-mail, the internet, and fax

Physical Demands and Work Conditions

Works in an office environment. May travel via automobile or airplane to offsite locations or for CHN business. Must have and maintain a valid Colorado driver’s license and auto insurance on personal vehicle. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding. The ability to sit, stand, and engage in extended periods of screen time or communication by phone is necessary to perform the essential duties of the role

COVID-19 Information

It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable accommodations for medical and religious purposes

Benefits

• Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week)
• Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP, STD, LTD and Basic Life 100% paid for by CHN
• Eligible for Federal Loan Forgiveness Program

Equal Opportunity Employer

CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique