Clinical Office Coordinator

Colorado Health Network Inc.; Denver, Northern (CO, KY); Hybrid; USD 34,000 - 37,000; Full time

Job summary

The Clinical Office Coordinator is a Denver-based, full-time role at Colorado Health Network. You will greet patients, answer calls, schedule appointments, and maintain patient files while assisting with clinical billing and workflows.

ESSENTIAL: HIPAA/PHI compliance, accurate EHR updates, and coordination with clinical staff. Bilingual Spanish preferred; evenings and weekends may be required.

Qualifications

• Medical and/or Dental front office experience preferred.
• Willing to understand and practice CHN mission and values.
• Experience in a clinical setting preferred.

Responsibilities

• Answers and returns calls promptly; direct to appropriate personnel.
• Schedules patient appointments efficiently and confirms 24 hours in advance.
• Schedules translation services as needed and updates EHR accurately.
• Collects co-pays/deductibles and handles front office duties.
• Maintains HIPAA/PHI/OSHA compliance in daily tasks.
• Covers and supports other front office operations as needed.
• Prepares correspondence, forms, and other medical information.

Skills

Bilingual (Spanish) preferred

Education

High School diploma or higher

Bilingual Spanish preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

SharePoint

Job description

Job Details

Job Location: CHN Denver - Denver, CO 80220

Position Type: Full Time

Salary Range: $24.36 - $26.50 Hourly

Travel Percentage: Occasional In-State

Job Shift: Day

Job Category: Customer Service

Job Description

Position: Clinical Office Coordinator (Bilingual Preferred)

Classification: Non-Exempt

Reports to: Clinical Operations Manager

Location: Denver Office

Level 1 (Entry level up to 2 years of direct experience): $ 24.36 per hour

Level II (3+ years of direct experience): $ 26.50 per hour

Work Schedule: Monday-Friday (occasional Saturday shifts)

Bilingual premium for qualifying languages is 3.5% higher than starting salary if pass bilingual exam on first week of hire.

About Us

At Colorado Health Network (CHN), we believe that our employees are our most valuable asset. We are dedicated to fostering an inclusive and diverse workplace that celebrates individuality, creativity, and the unique perspectives each employee brings. We welcome applicants with diverse lived experiences, including those directly related to this position. At CHN, we are committed to providing a supportive, inclusive, and dynamic work environment where all employees can grow and thrive. Our commitment to diversity extends to all aspects of our work, and we strongly encourage individuals from diverse backgrounds to apply. CHN is an equal opportunity employer, and we embrace applicants regardless of age, race, color, disability, HIV status, gender identity, sexual orientation, national origin, or other characteristics that make you unique.

Are you looking to join a team that empowers individuals and creates lasting change in the community? Do you thrive in an environment that values service, innovation, wellness, and integrity? If so, we would love to hear from you!

Why Work at CHN?

As a full-time employee, you will enjoy a competitive benefits package, which includes:

• Health & Wellness Benefits: Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Paid Time Off (PTO): Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• Retirement Savings: 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Additional Benefits: Flexible Spending Accounts (FSA), Health Spending Account (H SA), Voluntary, EAP
• STD, LTD and Basic Life 100% paid for by CHN.
• Eligible for Federal Loan Forgiveness Program

COVID-19 Information: It is an essential function and business necessity of the job that all employees are vaccinated and that all new hires will be required to be vaccinated within four weeks of hire. CHN requires proof of vaccination as this is a business necessity of the job. CHN will discuss reasonable accommodations for medical and religious purposes. If CHN considers making an offer of employment, CHN will inquire about vaccination status at that time, including whether the new hire currently has COVID-19 or has COVID-19 symptoms.

Position Summary:

The Clinical Office Coordinator is responsible for demonstrating outstanding customer services skills to greet all patients and visitors. While also maintaining administrative/clerical duties for office which includes: answering incoming calls, scheduling patient appointments, maintaining patient files, assisting with clinical billing and working with clinical staff to enable work flow.

Essential Job Functions:

• Demonstrates a high level of understanding of HIPAA, PHI and OSHA regulations
• Answers and returns all calls in a timely manner; assesses callers' needs and directs to appropriate personnel when required
• Schedules patient appointments in a productive and efficient manner
• Confirms appointments 24 hours in advance
• Schedules patient translation services as needed
• Promptly and accurately updates electronic health records (EHR), including financial and demographic information
• Responds to clinical triage calls
• Promptly coordinates scheduling of new patient referrals, gathers necessary information, and schedules appointment accordingly
• Create new patient packets
• Accurately collects co-pays, deductibles and other out of pocket expenses at time of visit
• Follows up with patients to reschedule any missed appointments
• Manages prior authorizations from insurance companies
• Maintain inventory and submit front office supply orders as requested
• Helps oversee maintenance and alteration of office areas and equipment, as well as layout, arrangement, and housekeeping of clinical areas
• Works closely and communicates consistently with internal and external staff to ensure continuity of care
• Helps schedule and coordinate office meetings with vendors and referring partners
• Efficiently handles multiple clerical/administrative tasks in a fast paced environment and is able to learn new skills quickly
• Covers for and supports other front office operations as requested
• Prepares and or copies correspondence, memos, forms and other medical information as requested by clinical staff
• Helps keep and maintain waiting room neat and tidy at all times
• Must be available to work evenings and weekends
• Participates and attends staff, department, team and community meetings as needed
• This list is not meant to be a comprehensive list of job duties. Other duties may be assigned.

Qualifications

Medical and or Dental front office experience preferred. Must be willing to understand and practice the organization’s mission, vision and core values. Experience working in a clinical setting preferred.

Education:

High School diploma or higher degree required. Dental or Medical Assistant certificate preferred or an equivalent combination of education and experience. Bilingual(Spanish) Prefferred.

Software Utilized:

Experience using electronic health records and general billing knowledge required. Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and the internet.

Knowledge, Skill and Ability:

Basic knowledge of HIV, STIs, PrEP and other prevention methods. Ability to successfully resolve difficult conversations and/or situations. Cultural Competency/Sensitivity. Excellent communication, client relations and management skills. Highly organized and detail oriented. Ability to comprehend established office routines and policies. Ability to keep financial records and perform mathematical tasks. This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement, professional integrity and research ethics and cultural competency. Must demonstrate accuracy, efficiency and excellent organizational skills. Must demonstrate effectiveness in the following areas: task management; teamwork; time management; and communication with teams, managers, clients, and company consultants.

Material and Equipment Directly Used:

Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine. Works with word processing software, spreadsheet applications, and presentation software. Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.

Physical Demands and Work Conditions:

Works in an office environment. Requires ability to lift up to 45 pounds of materials. Requires clear speaking ability and the ability to use a telephone for extended periods. Requires ability to view a computer screen (near acuity). Requires fingering agility for keyboarding and using a telephone and other office equipment.

As employees of a charitable organization, CHN staff share the responsibility of serving as ambassadors for the organization in the community. This can be achieved by fostering the development of relationships with potential constituents & donors and by participating in CHN events/activities in a way that is meaningful to each employee.

Colorado Health Network is an Equal Opportunity Employer (EOE).