Housing Navigator: Empower Clients to Secure Stable Housing

Mercy House; Riverside (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Mercy House in Riverside, CA is seeking a Housing Navigator to support shelter residents with needs assessments, housing plans, referrals and advocacy to achieve housing stability.

The role involves creating individualized service plans, coordinating with agencies, practicing trauma-informed care and harm reduction, managing a caseload, and maintaining accurate files. The position is interim and part of shelter operations.

Qualifications

• Associate degree in Human Services or related field preferred.
• At least 2 years of experience working with homeless individuals and mental health.
• Fluency in Spanish is a plus.
• Valid CA driver’s license required.

Responsibilities

• Maintain a caseload of 22-30 individuals.
• Meet with participants as needed by supervisor.
• Conduct Navigation assessment within seven days of shelter entry.
• Enter assessments into Central Entry System (CES) for prioritization.
• Assist clients in obtaining documents to secure housing (ID, birth cert, income verification).
• Provide referrals, crisis intervention and housing placement assistance.
• Develop an Individual Service Plan with short/long-term goals.
• Coordinate with external agencies and services.
• Input accurate data into HMIS and update progress snapshots.

Skills

Trauma-informed care

Harm reduction

Crisis intervention

Case management

Education

Associate's Degree in Human Services

BA/BS degree preferred

Tools

HMIS

MS Word

MS Excel

Outlook

Job description

Mercy House in Riverside, CA is seeking a Housing Navigator to support shelter residents with needs assessments, housing plans, referrals and advocacy to achieve housing stability.

The role involves creating individualized service plans, coordinating with agencies, practicing trauma-informed care and harm reduction, managing a caseload, and maintaining accurate files. The position is interim and part of shelter operations.