Housing Navigator

Paycom - ATS; Inglewood (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

U.S.VETS is seeking a Housing Navigator to guide veterans through the housing process, from search to lease-up and stability services, including landlord engagement and move-in support.

The role collaborates with HUD-VASH, VA, and community partners; requires strong communication, advocacy, and organizational skills; a valid driver’s license and reliable transportation are preferred for field outreach.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience working with homeless populations or veterans is preferred.
• Strong communication, advocacy, and liaison skills are essential.

Responsibilities

• Assist veterans and families with securing permanent housing.
• Serve as liaison between partners (e.g., VA, HUD-VASH) and landlords.
• Maintain client communications and progress toward housing goals.
• Conduct housing assessments to identify barriers and needs.
• Help with housing applications, paperwork, and lease-up.
• Coordinate move-in logistics and transportation needs.
• Build relationships with landlords and housing providers.
• Advocate for clients during negotiations and screening processes.
• Provide short-term stability supports and connect to services.
• Maintain accurate case files and program reporting.

Skills

Excellent communication

Relationship-building

Advocacy skills

Organizational skills

Independent & collaborative

Office productivity

Education

Bachelor's degree in Social Work/ Human Services/ Psychology/ related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Make an ImpactJoin a mission-driven team helping veterans and their families transition from homelessness to permanent housing. As a Housing Navigator, you will work directly with veterans to guide them through every step of the housing process, including housing search, landlord engagement, lease support, move-in coordination, and housing stability services.This role is ideal for someone passionate about housing access, case management, outreach, and supportive services who wants to make a direct impact in the lives of veterans experiencing homelessness.Key ResponsibilitiesAssist veterans and families with securing permanent housing through housing search, application support, and lease-up coordinationServe as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partnersCollaborate closely with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teamsMaintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goalsConduct housing assessments to identify barriers, strengths, housing preferences, and support needsSupport clients with gathering documentation, completing housing applications, and submitting required paperworkAssist clients with apartment searches, unit viewings, transportation coordination, and move-in logisticsBuild and maintain strong relationships with landlords, property management companies, and housing providersAdvocate for clients during landlord negotiations and help overcome tenant screening barriersConduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participationProvide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resourcesMaintain accurate client case files, housing placement data, outreach documentation, and program reportingParticipate in case conferencing, community meetings, and housing collaboration effortsSupport housing retention efforts and assist clients in maintaining stable housingAdditional Program ResponsibilitiesFor Housing Navigators supporting HUD-VASH, SSVF, or county-funded housing programs:Maintain knowledge of program eligibility, housing regulations, and supportive service requirementsCoordinate with VA programs, supportive housing initiatives, and local Continuum of Care systemsConduct street outreach and community engagement activities as assignedSupport coordinated entry, housing referrals, and care coordination across programsBachelor’s degree in Social Work, Human Services, Psychology, or related field requiredequivalent experience may substitute where permitted by funding sourceExperience working with homeless populations, supportive housing, or low-income communitiesStrong understanding of housing navigation, housing resources, landlord engagement, or case management preferredExcellent communication, relationship-building, and advocacy skillsStrong organizational skills and ability to manage multiple clients and deadlinesAbility to work independently and collaboratively in a fast-paced environmentProficiency in Microsoft Office and electronic documentation systemsAbility to maintain confidentiality and professional boundariesValid driver’s license, reliable transportation, and ability to meet insurance requirementsPreferred QualificationsExperience working with veterans, HUD-VASH, SSVF, or housing-focused programsFamiliarity with Continuum of Care systems, coordinated entry, or supportive housing programsExperience conducting outreach, housing placement, or housing retention servicesWhy Join U.S.VETSDirectly support veterans in achieving housing stability and independenceOpportunity to build community partnerships and create housing opportunitiesCollaborative and mission-driven work environment focused on long-term outcomes