Housing Navigator

U.S.VETS; Inglewood (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Direct veteran impact

Community partnerships

Mission-driven environment

Job summary

U.S.VETS is seeking a Housing Navigator to guide veterans and families from homelessness toward permanent housing. You will conduct housing searches, coordinate with landlords, assist with applications, and provide move-in support across multidisciplinary teams.

You will assess barriers, gather documentation, support lease processes, and maintain client files while advocating for clients in landlord negotiations.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field; equivalent experience may be substituted where permitted by funding source.
• Experience working with homeless populations, supportive housing, or low-income communities.
• Strong understanding of housing navigation, housing resources, landlord engagement, or case management.

Responsibilities

• Assist veterans and families with securing permanent housing through housing search, application support, and lease-up coordination.
• Serve as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partners.
• Collaborate with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teams.
• Maintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goals.
• Conduct housing assessments to identify barriers, strengths, housing preferences, and support needs.
• Support clients with gathering documentation, completing housing applications, and submitting required paperwork.
• Assist clients with apartment searches, unit viewings, transportation coordination, and move-in logistics.
• Build and maintain strong relationships with landlords, property management companies, and housing providers.
• Advocate for clients during landlord negotiations and help overcome tenant screening barriers.
• Conduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participation.
• Provide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resources.
• Maintain accurate client case files, housing placement data, outreach documentation, and program reporting.
• Participate in case conferencing, community meetings, and housing collaboration efforts.
• Support housing retention efforts and assist clients in maintaining stable housing.
• Maintain knowledge of program eligibility, housing regulations, and supportive service requirements.
• Coordinate with VA programs, supportive housing initiatives, and local Continuum of Care systems.
• Conduct street outreach and community engagement activities as assigned.
• Support coordinated entry, housing referrals, and care coordination across programs.

Skills

Case management

Housing navigation

Outreach

Communication

Organization

Education

Bachelor’s degree in Social Work, Human Services, Psychology, or related field

Tools

Microsoft Office

Electronic documentation systems

Job description

Make an Impact

Join a mission-driven team helping veterans and their families transition from homelessness to permanent housing. As a Housing Navigator, you will work directly with veterans to guide them through every step of the housing process, including housing search, landlord engagement, lease support, move-in coordination, and housing stability services.

This role is ideal for someone passionate about housing access, case management, outreach, and supportive services who wants to make a direct impact in the lives of veterans experiencing homelessness.

Key Responsibilities

• Assist veterans and families with securing permanent housing through housing search, application support, and lease-up coordination
• Serve as a liaison between U.S.VETS, the VA, HUD-VASH teams, landlords, property managers, and community partners
• Collaborate closely with HUD-VASH Social Workers, Case Managers, and multidisciplinary care teams
• Maintain active communication with clients throughout the housing process to ensure engagement and progress toward housing goals
• Conduct housing assessments to identify barriers, strengths, housing preferences, and support needs
• Support clients with gathering documentation, completing housing applications, and submitting required paperwork
• Assist clients with apartment searches, unit viewings, transportation coordination, and move-in logistics
• Build and maintain strong relationships with landlords, property management companies, and housing providers
• Advocate for clients during landlord negotiations and help overcome tenant screening barriers
• Conduct outreach and engagement efforts for veterans experiencing homelessness, including field outreach and coordinated entry participation
• Provide short-term housing stability support and connect clients to supportive services including healthcare, employment, legal aid, public benefits, and behavioral health resources
• Maintain accurate client case files, housing placement data, outreach documentation, and program reporting
• Participate in case conferencing, community meetings, and housing collaboration efforts
• Support housing retention efforts and assist clients in maintaining stable housing

Additional Program Responsibilities

• Maintain knowledge of program eligibility, housing regulations, and supportive service requirements
• Coordinate with VA programs, supportive housing initiatives, and local Continuum of Care systems
• Conduct street outreach and community engagement activities as assigned
• Support coordinated entry, housing referrals, and care coordination across programs

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field required equivalent experience may substitute where permitted by funding source
• Experience working with homeless populations, supportive housing, or low-income communities
• Strong understanding of housing navigation, housing resources, landlord engagement, or case management preferred
• Excellent communication, relationship-building, and advocacy skills
• Strong organizational skills and ability to manage multiple clients and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office and electronic documentation systems
• Ability to maintain confidentiality and professional boundaries
• Valid driver’s license, reliable transportation, and ability to meet insurance requirements

Preferred Qualifications

• Experience working with veterans, HUD-VASH, SSVF, or housing-focused programs
• Familiarity with Continuum of Care systems, coordinated entry, or supportive housing programs
• Experience conducting outreach, housing placement, or housing retention services

Why Join U.S.VETS

• Directly support veterans in achieving housing stability and independence
• Opportunity to build community partnerships and create housing opportunities
• Collaborative and mission-driven work environment focused on long-term outcomes