Housing Manager III

Boston Housing; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

14 paid holidays

3 personal days

2 weeks vacation

Healthcare through the Commonwealth

MBTA discount

Participation in the City’s pension

Job summary

Boston Housing Authority in Boston manages affordable housing and rental programs. The Manager III partners with senior staff to oversee rent collection, recertification processes, and enforcement actions.

The role includes inspections, resident support, and coordinating with procurement and maintenance teams to meet development goals. Responsibilities include creating reports, handling notices, and participating in housing court when needed, while guiding staff to achieve outcomes.

Qualifications

• High School diploma or GED required.
• Associate degree preferred in public administration, business or social science.
• One year of responsible administrative experience, preferably in housing or related field.
• Ability to work with diverse backgrounds and exercise sound judgement.
• Strong problem solving and mathematical skills.
• Strong organizational skills.

Responsibilities

• Assist in carrying out development management objectives.
• Assist with procurement activities at the development level.
• Assist with lease enforcement and apartment showings.
• Assist with rent collection and late rent notices.
• Conduct annual Living Unit and building inspections.
• Attend tenant task force meetings and prepare reports.
• Provide customer service to residents and address maintenance issues.

Skills

Problem solving

Mathematical skills

Organizational skills

Independent work

Education

Associate degree in public administration, business or social science

Job description

Application Deadline: Tuesday, October 27, 2026

General Description:
ABOUT THE JOB:
The Manager III, paired with more senior management staff, will assist in the management of BHA properties taking direction and responsibility for management tasks as assigned. The Manager III will assist in a number of areas with the main tasks being overseeing rent collection, and tracking and approving the recertification process. The manager III will work with the lead manager of the site on rent collection policy including late rent notices private conferences, grievances; can attend housing court if lead manager is unavailable. The Manager III will initiate the appropriate steps in the legal process for those residents who fail to complete annual recertification. Manager III will oversee, assist, and coach the senior management aide in fulfilling the developments goals in both rent collection and recertification’s. The Manager III will complete Living Unit inspections and building and grounds inspections. The Manager III will provide customer service to residents, including taking reports, addressing maintenance issues and provide follow-up to the resident. The Manager III can issue purchase requisitions and some small procurement in compliance with the BHA procurement policy, when the lead manager is away or on vacation. The Manager III may initiate a cause legal case under the supervision of ADPM or Regional manager if the lead manager is on leave or unavailable.
The manager III will interact with all staff at the Development and assist them with their needs in order to attain their goals, i.e. 48-hour notices, contacting resident/vendors on behalf of maintenance. Attend monthly Tenant Task force meetings.

Duties & Responsibilities:

• Assists in carrying out development management objectives.
• Assists with procurement activities at the development level. Including seeking quotes for requires supplies and services.
• Assists with all lease enforcement activity as assigned. Assists with leasing of apartments including the scheduling of apartment showings and conducting the showings as assigned.
• Assists with rent collection, including sending late rent correspondence and conducting Private Conferences as assigned.
• Assists with annual Living Unit Inspections or other unit inspections, along with building and grounds inspections as assigned.
• Takes part in activities with local tenant organizations under the BHA’s tenant participation policies including attending LTO or other resident meetings as assigned.
• Prepares and/or reviews reports on all management matters as assigned.
• Performs related duties in maintaining the operations of the property.

Minimum Qualifications & Experience:

High School graduate or GED. Associate’s degree in public administration, business or social science is preferred.One year of responsible experience in public, business, or community agency administration with some administrative experience in housing or a related field, preferably in areas with low-income population. Demonstrated experience of comparable responsibility and competence may be substituted for educational qualifications. Must work well with persons of all diverse backgrounds. Strong, problem solving and mathematical skills. Ability to work independently and exercise sound judgement. Strong organizational skills.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.

Bilingual candidates are encouraged to apply.