Housing / Hospitality Assistant

AC Sports Group; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 25,000 - 39,000; Part time

Job summary

AC Sports Group in Pittsburgh seeks a part-time Relationship Manager to support housing and hospitality operations. The role involves handling administrative duties, daily team communications, and welcoming calls for teams, with a focus on keeping deadlines and accommodations on track.

You will work with a small team, manage hotel relationships, and help create memorable experiences for players and families.

Qualifications

• Outgoing and positive personality, able to engage with teams effectively.
• Strong organizational skills and the ability to foresee and implement new strategies.
• Adaptability to a fast-changing industry.
• Ability to work well in a collaborative team environment.

Responsibilities

• Daily communication with new teams via phone, text, email, and social platforms.
• Daily handling of phone calls and info account emails.
• Daily research for new contacts and potential team leads.
• Daily reservation inventory updates.
• Daily welcome emails for new registrants.

Skills

Outgoing personality

Strong organizational skills

Adaptability

Team collaboration

Job description

Reports to Housing / Hospitality Director

We’re seeking a dynamic and driven Relationship Manager to join us on a part-time basis. This role involves handling administrative duties, welcoming calls for teams, ensuring completion of administrative requirements and deadlines, overseeing team status, and more.

• Part-time, approximately 20-30 hours per week

Established in 2007, AC is renowned for organizing exceptional events marked by superb communication, top-notch facilities, and a welcoming family-friendly environment. Originating from a need for Travel Baseball Tournaments in Pittsburgh, PA, we quickly became Western PA’s premier youth sports provider by upholding core values: Over Communication, Always Doing the Right Thing, and Demonstrating Care.

Why Work With Us?

• Collaborative Team: Join a small, friendly team that values camaraderie and shares personal moments.
• Fulfilling Work: Enjoy managing accommodations, fostering relationships with hotels, and contributing to unique experiences for our teams and their families.
• Growth: Enjoy an environment that allows for you to find ways to grow personally and professionally without being micromanaged.
• Team Environment: While we do encourage individual growth and autonomy, you will be part of a team that always has your back!

Strengths and Skills We’re Looking For

We seek an individual who:

• Outgoing and positive personality, able to engage with teams effectively
• Fearless attitude towards failure and learning
• Strong organizational skills and the ability to foresee and implement new strategies
• Adaptability to a fast-changing industry

Bonus Strengths and Skills:

• Prior experience in organizing youth sporting events
• Tech-savvy with a knack for software and technology troubleshooting
• Problem-solving skills, particularly in identifying time-saving improvements

What Does Success Look Like in This Role?

Success for this position involves growth and development within the company. The role offers a learning curve for an individual new to the workforce, aiming to become a significant contributor in our organization.

Who This is Not For:

• Someone who does not enjoy working in a fast-paced, dynamic environment where priorities can change quickly.
• Someone who does not enjoy working collaboratively or is not comfortable communicating with a diverse range of stakeholders.
• Someone who’s always right or feels the need to ‘pass the buck’ when mistakes happen. We’re all human… and humans make mistakes but we push each other to take ownership in all we do!
• Someone who isn’t comfortable with being challenged to try something new, do it a different way or get out of their comfort zone.
• Someone who asks questions without first working out what information is needed to answer the question or how they might answer the question themselves if there was no one about to ask.

What You’ll Do (But Also Not Limited to These Tasks):

• Daily communication with new teams via phone, text, email, and social platforms
• Daily handling of phone calls and info account emails
• Daily research for new contacts and potential team leads
• Daily reservation inventory updates
• Daily welcome emails for new registrants

We Hire for Strengths – Not Job Positions or Job Descriptions.

We’re a small company with some big goals! …we work hard to get our clients results and we have some fun while we get the work done.

It’s important to us that you enjoy what you do, so we’ll find ways to move you towards the tasks you enjoy doing and that come more easily to you within the business.