Housing First Coordinator - Homeless Services

Eliot Community Human Services, Inc.; Cambridge (MA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Benefits

Retirement Savings

Wellness & Family Support

Financial Security

Professional Growth

Job summary

Eliot Community Human Services, Inc. in Cambridge seeks a Housing First Coordinator to join the Homeless Services Division. You will provide person-centered, strengths-based case-management to adults transitioning to housing, aiming for long-term stability and independence.

Responsibilities include needs assessment, care coordination with partners, facilitating access to benefits, and supporting residents through housing transitions with trauma-informed de-escalation and advocacy.

Qualifications

• Bachelor’s or Master’s degree in a human services field or social work, preferred.
• For candidates with lived experience with substance use disorder who have 2 years sustained sobriety: High school diploma/GED and at least one year of paid or volunteer experience working with adults with mental illness and/or substance abuse.

Responsibilities

• Provide person-centered, strengths-based case-management to residents.
• Conduct initial needs assessment and collaboratively develop a plan with the resident to obtain benefits and resources.
• Collaborate across the staff team to ensure resident perspective is incorporated.
• Support new residents in all phases of transitioning into housing with partnering organizations.
• Assist clients in integrating into communities by linking to resources and supports.
• Provide mentoring, advocacy, coordination, and direct assistance for daily living skills.
• Promote health and wellness, including access to medical care and HIV resources.
• Intervene in crisis situations using trauma-informed, de-escalation techniques.

Skills

Case management

Trauma-informed

Advocacy

Communication skills

Education

Bachelor's degree or Master's degree in human services or social work

Job description

Housing First Coordinator - Homeless Services

Cambridge

Join Eliot – A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot’s Homeless Services Division is seeking a dedicated Housing First Coordinator to join our Community Support Team which provides housing stabilization support to unsheltered adults who are in transition to housing pre- and post- move in. Eliot is committed to a Housing First Model that prioritizes permanent housing as the initial step in assisting individuals experiencing homelessness.

In this role you will provide person-centered, strengths-based case-management. The ultimate goal of our programming is to provide each individual with coaching, education, tools and access to community resources that will help them successfully maintain long-term sustained housing, financial independence and emotional well-being.

Responsibilities:

• Empower residents with exercising autonomy and independence in all aspects of their life and assists with identifying choices and developing skills in self-advocacy.
• Conduct initial needs assessment and collaboratively develop a plan with the resident to obtain benefits/entitlements and other community-based resources.
• Collaborate across the staff team to ensure that resident perspective is always incorporated, that preferences are recognized and that choices are maximized.
• Support new residents in all phases of transitioning into housing in collaboration with partnering organizations.
• Assist clients in being fully integrated into their communities by supporting them with resource utilization and/or obtaining memberships and natural supports.
• Provide practical help and mentoring/modeling, advocacy, coordination, side-by-side individualized support, problem solving and direct assistance to help clients obtain skills needed for daily independent living.
• Promote concepts of health and wellness by assisting clients with accessing information and services related to medical care including HIV care resources, nutrition, and exercise as appropriate.
• Intervene in potential crisis situations, utilizing trauma informed, verbal de-escalation techniques.

Qualifications:

• Bachelor’s degree or Master’s degree in a human services field or social work or related field, preferred
• For candidates with lived experience with substance use disorder who have 2 years sustained sobriety: High school diploma/GED and at least one year of paid or volunteer experience working with adults with mental illness and/or substance abuse.

Compensation:

• Bachelors: $48,000.00 annually
• Masters: $50,000.00 annually

Schedule: Monday-Friday, 9am-5pm

$48,000 - $50,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.