Housing Eligibility & Voucher Specialist I

Seattle Housing Authority; Seattle (WA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

PERS retirement

Paid leave and holidays

Job summary

Seattle Housing Authority (SHA) is actively seeking a Certification Specialist I to help applicants navigate housing program rules and requirements, assess eligibility, and support them through the voucher and leasing processes.

The role emphasizes detailed documentation, coordination with families, landlords, and caseworkers, and delivering high-quality customer service. SHA offers growth opportunities, training, and a community-focused workplace in Seattle.

Qualifications

• One year work experience in social services, data entry, government administration, housing, or as a Customer Service Specialist or equivalent.
• High School diploma or equivalent, and two years of college-level course work in social services, bookkeeping, business, or related field
• May substitute an additional two years of relevant work experience for the college-level course work.

Responsibilities

• Interpret and apply housing rules, regulations, and procedures; explain requirements to applicants and participants.
• Interview clients, assess eligibility, and guide applicants through the voucher and leasing process.
• Complete and process documentation, verifications, and forms; issue vouchers; maintain accurate and audit-ready files.
• Partner with families, landlords, caseworkers, and other agencies to ensure timely and accurate program processing.
• Counsel participants on subsidy calculations, affordability, reporting requirements, and program obligations.
• Verify income and household changes, adjust subsidies, and notify families and landlords of updated rent portions.
• Coordinate with landlords and property managers to confirm unit compliance, negotiate rents when needed, and generate housing contracts.
• Support portability by exchanging required records with other housing authorities.
• Ensure timely and accurate landlord payments; process adjustments, holds, and rent increase requests.
• Provide high-quality customer service, including prompt communication and in-person support.
• Maintain safety practices, attend required trainings, and contribute to continuous improvement initiatives.

Skills

Customer service

Data entry

Government administration

Housing programs

Education

HS diploma or equivalent

College coursework in related field

Job description

Seattle Housing Authority (SHA) is actively seeking a Certification Specialist I to help applicants navigate housing program rules and requirements, assess eligibility, and support them through the voucher and leasing processes.

The role emphasizes detailed documentation, coordination with families, landlords, and caseworkers, and delivering high-quality customer service. SHA offers growth opportunities, training, and a community-focused workplace in Seattle.