Housing Coordinator

YWCA Greater Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 43,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision benefit

Paid life insurance

10 paid holidays

Up to 27 days of paid time off

Employee assistance program

403(b)

Professional development opportunities

Job summary

The Housing Coordinator provides case management and support to individuals and families residing in YWCA’s Housing Programs, guiding them toward self-sufficiency and permanent housing.

The role emphasizes housing-first, trauma-informed, strength-based practices; manage referrals, complete intake and exit assessments, and maintain HMIS data timeliness while coordinating with partners and funders.

Qualifications

• Bachelor’s degree with two years relevant experience or an associate/technical degree with three years relevant experience and one year supervisory experience.
• Valid PA driver’s license and ability to travel throughout the City of Pittsburgh.
• Act 33/34 clearances are required.

Responsibilities

• Ensure new client referrals are housed within 30 days of intake.
• Use housing-first, trauma-informed, and strength-based case management.
• Develop and monitor housing goal plans with SMART objectives.
• Complete intake/exit assessments and HMIS data entry within 72 hours.
• Maintain confidential client files and report to Manager/Director as needed.
• Prepare monthly billing and contract reports for funders and YWCA.

Skills

Case management

Housing-first approach

Trauma-informed care

HMIS data entry

Communication skills

Education

Bachelor's degree with two years relevant experience

Associates, Business, or Technical Degree/Certification with three years relevant experience and one year supervisory experience

Job description

Description

Are you passionate about affordable housing and helping families on the path to meeting this critical need?

If so, we invite you to explore a Housing Coordinator position with YWCA Greater Pittsburgh!

JOB SUMMARY: The Housing Coordinator provides case management and support to individuals and families residing in YWCA’s Housing Programs, leading them to self-sufficiency and permanent housing.

ESSENTIAL JOB FUNCTIONS:

• Ensures new client referrals are housed within 30 days) of intake.
• Uses a housing-first, strength-based, and trauma-informed approach to case management and housing goal planning.
• Uses a progressive engagement case management model and holds participants accountable for guidelines and expectations of the program and goal plans.
• Uses SMART goals to develop and monitor initial and monthly comprehensive housing goal plan in cooperation with the participant(s) and assists in overcoming barriers to achieve goals.
• Manages referrals to the program- ensures program capacity is at 100% and that new referrals are requested within 24 hours of a client exit.
• Completes intake and exit assessments and data entry into HMIS for each household within 72 hours, when applicable.
• Maintains current and comprehensive knowledge of community resources to make appropriate referrals for participants as needed. Facilitates referrals to outside agencies as appropriate.
• Ensures that all documentation related to the client files, including progress notes, is completed, timely, accurate and filed within 72 hours.
• Maintains 100% data timeliness and completeness for all HMIS data.
• Attends training and educational programs to promote professional growth.
• Prepares monthly billing and contract reports for funders and the YWCA.
• Conducts monthly home inspections and immediately reports issues related to damage and/or violations of resident agreements to Manager/Director.
• Provides a supportive emotional environment for participant families by means of the following: establish and maintain non-judgmental, empowering relationships; encourage participants to develop greater ability to mobilize inner and outer resources; and deal effectively with a range of clients with varying needs.
• Assists participants with outcomes including but not limited to maintaining or increasing income (75%), maintaining or obtaining employment, obtaining health insurance (75%) and SNAP (75%), successfully exiting to permanent housing within 3-9 months (80%).
• Provides support on issues of concern to participants, including, but not limited to housing, financial coaching, employment, drug and alcohol recovery, mental health, partner violence, sexual assault, child abuse, pregnancy prevention, assertiveness, life skills, and other issues that may arise.
• Participates in YWCA professional development and training opportunities, successfully implementing new skills, knowledge, and procedures.
• Participates in agency meetings and housing and provider meetings on the county level
• Maintains a high level of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
• Promotes and supports the mission, imperative, values and goals of the YWCA maintaining high performance standards.
• Performs other duties as assigned within the scope of the Housing Department.

BENEFITS:

• Medical, dental and vision benefit options
• Paid life insurance
• 10 paid holidays
• Up to 27 days of paid time off within first year of employment
• Employee assistance program
• 403(b)
• Professional development opportunities

ABOUT YWCA GREATER PITTSBURGH:

Founded in 1867, YWCA Greater Pittsburgh is a member of a nationally recognized movement with a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. A trusted partner for more nearly 160 years, YWCA GP is a social justice organization that creates pathways to opportunity, strengthens economic stability, and promotes equity throughout the Pittsburgh area. Our programs aim to address barriers to educational and economic advancement by providing high-quality education for children and youth, direct financial and housing assistance for individuals and families, and leadership in advancing systems change that fosters long-term well-being and economic security. We strive to become a model nonprofit workplace for a diverse workforce, ensuring that all staff members are paid a living wage and offered competitive benefits, and meaningful opportunities for professional development and career advancement.

Requirements

MINIMUM QUALIFICATIONS: Bachelor’s degree with two (2) years relevant experience OR Associates, Business, or Technical Degree/Certification with three (3) years relevant experience and one (1) year supervisory experience. This position requires a valid PA driver’s license and reliable transportation for frequent travel throughout the City of Pittsburgh. Act 33/34 clearances are also required.

KNOWLEDGE AND SKILLS: The incumbent must bring to this position a background in providing comprehensive case management to families and individuals, using a housing first, trauma-informed, and strength-based approach. Experience providing housing support services and knowledge of subsidized housing is required. Must be organized, flexible, self-directed, detail-oriented, and have excellent problem-solving skills.

PHYSICAL REQUIREMENTS & WORK CONDITIONS:

• Ability to lift, carry and otherwise move up to 15 pounds on a regular basis
• Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day
• Ability to utilize computer and general office equipment to complete work responsibilities
• Ability to travel for meetings, agency trainings and other miscellaneous work assignments.