Housing Risk & Insurance Analyst

Metropolitan Government of Nashville & Davidson County; Tennessee; On-site; USD 75,000 - 85,000; Full time

Job summary

Metropolitan Development and Housing Agency (MDHA) in Nashville, TN is seeking a Housing Risk & Insurance Analyst to coordinate insurance claims and analyze loss trends across our affordable housing portfolio. You will transform incident and claims data into clear reports for leadership.

You will also support HUD compliance work including HAP reviews, third-party site oversight, and audit preparation, while partnering with Finance, Property Management and IT to strengthen resilience.

Qualifications

• Bachelor's degree in accounting, business, public administration, finance or related field
• 5+ years of experience in HUD housing programs, HAP reconciliation or related field
• Experience with TRACS and HAP voucher processing
• Strong written and verbal communication, high accuracy and strong organizational skills

Responsibilities

• Coordinate insurance claims from report to resolution with carriers, brokers, adjusters, TPAs and counsel
• Analyze loss trends and implement risk mitigation across MDHA's housing portfolio
• Develop dashboards and reports to inform leadership decisions and improve resilience
• Monitor HAP and subsidy integrity reviews and assist audits and oversight
• Support audits, reporting and SOP updates for HAP, occupancy and reconciliation workstreams

Skills

Communication

Attention to detail

Documentation

Education

Bachelor's degree in accounting, business, public administration, finance

Tools

TRACS

HAP processing

Power BI

Job description

Position Open: October 7, 2026

Position Close: October 22, 2026

Housing Risk & Insurance Analyst

Metropolitan Development and Housing Agency (MDHA) | Nashville, TN

Protect residents. Safeguard assets. Strengthen affordable housing in Nashville.

Position Snapshot

Location: On-Site, Nashville, Tennessee

Salary: $74,557 - $85,081

Department: Compliance and Risk Management

Reports To: Director of Compliance and Risk Management

Why MDHA?

At MDHA, our work is about more than housing. It's about people, neighborhoods and the city we call home.

MDHA serves Nashville and Davidson County, housing approximately 30,000 people, primarily through nearly 8,000 Section 8 vouchers and more than 6,800 apartments at 39 properties. We are a housing authority, a community development agency and a redevelopment agency, with a budget of $215 million.

When you join MDHA, you become part of a team of more than 300 employees whose work has a direct impact on the people we serve and the communities we support.

Position Details

Coordinate insurance claims, analyze loss trends and advance risk mitigation across MDHA's affordable housing portfolio.

About the Role

The Housing Risk & Insurance Analyst supports MDHA's enterprise risk management program and serves as a primary resource for insurance and risk analytics. You will turn incident and claims data into reports and dashboards that guide leadership decisions and strengthen the agency's resilience.

The role also supports MDHA's HUD compliance work, including HAP and subsidy reviews, third-party managed site oversight and audit preparation.

What You'll Do

Manage Insurance Claims

• Coordinate claims from first report through final resolution, working with carriers, brokers, adjusters, TPAs, contractors and legal counsel.
• Monitor claim status, reserves, settlements and payments, and upscale anomalies.
• Work with Finance to reconcile recoveries and resolve payment discrepancies.
• Support FEMA, disaster recovery and grant reimbursement documentation and reporting as needed.

Analyze Risk and Prevent Losses

• Study trends in property damage, resident incidents, claims, security events and emergencies across MDHA communities.
• Partner with Property Management, Maintenance and other departments to put practical loss prevention measures in place.
• Contribute to risk assessments for new developments, capital projects and major operational changes.
• Work with the Security Coordinator and Assistant Security Coordinator to monitor security-related incidents and document the resulting damage and liability exposure.

Research and Improve

• Benchmark risk, insurance, safety and operational practices against other housing authorities, governmental agencies, insurers and industry groups.
• Track HUD guidance, regulations, carrier recommendations and emerging technology that affect affordable housing risk and insurance.
• Recommend improvements in operations, emergency preparedness and business continuity.

Review HAP and Subsidy Integrity

• Monitor repayment agreements for regulatory and policy compliance.
• Calculate tenant refunds and retroactive charges resulting from corrections.
• Track overpayments and underpayments to HUD and coordinate resolution with Finance.
• Conduct HAP, occupancy and subsidy reviews for third-party managed sites that submit vouchers directly to HUD, and follow up with site managers to resolve discrepancies.
• Support Senior and Lead Compliance Managers in formal third-party audits and monitoring.

Support Audits, Reporting and Procedures

• Provide reconciliation documentation, data extracts and corrective action evidence for HUD audits, Management and Occupancy Reviews (MORs) and internal audits.
• Build and maintain tracking tools and dashboards covering claim aging, recovery rates, loss drivers and other key performance indicators.
• Work with the Management Analyst and IT/Systems staff on reporting tools, data quality and system improvements.
• Help develop and update SOPs for HAP, occupancy and reconciliation workstreams.

Who You'll Work With

• Director of Compliance and Risk Management
• Security Coordinator and Assistant Security Coordinator
• Property Management and Maintenance staff
• Finance, the Management Analyst and IT/Systems staff
• Senior and Lead Compliance Managers
• Third-party site managers
• Insurance carriers, brokers, adjusters, TPAs, contractors and legal counsel

What You'll Need to Bring

Minimum Qualifications

• Bachelor's degree in accounting, business, public administration, finance or a related field. An equivalent combination of education and relevant experience may be considered.
• Five or more years of experience in HUD housing programs, HAP reconciliation or a closely related field.
• Demonstrated experience with TRACS and HAP voucher processing.
• Strong written and verbal communication skills, including the ability to explain complex regulatory issues clearly.
• High accuracy, attention to detail and follow-through, with excellent organizational and documentation skills.

Preferred Experience

• Multi-family housing compliance experience.
• Knowledge of PBRA, Housing Choice Voucher/Section 8, LIHTC, HOME and RAD.
• Public sector or quasi-governmental experience, particularly in affordable or public housing.
• Professional certification, or progress toward one, in risk management, insurance or a related field (such as ARM, CPCU or CRM).
• Experience with Yardi or a similar property management or incident tracking system.
• Experience building dashboards, KPIs or analytical summaries in Microsoft Power BI or a comparable tool.

Interpersonal Skills

Strong written and verbal communication skills, including the ability to explain complex regulatory issues clearly.

Program Knowledge

Experience with HUD-assisted housing programs; knowledge of PBRA, Housing Choice Voucher/Section 8, LIHTC, HOME, and RAD. Public sector or quasi-governmental agency experience, particularly in affordable or public housing.

Resilience

High level of accuracy, attention to detail, and follow-through. The ability to perform work with or without accommodation requires the ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing; the power of observation; and other physical duties as required. Excellent organizational, administrative, and documentation skills.

Software Proficiency

Professional certification or progress toward certification in risk management, insurance, or related fields (e.g., ARM, CPCU, CRM).Experience with Yardi or similar property management/incident tracking systems in a housing environment. Experience developing dashboards, KPIs, or analytical summaries using Microsoft Power BI or comparable tools

THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION, OR ANY OTHER LEGALLY PROTECTED STATUS.

Metropolitan Development and Housing Agency

701 South Sixth St.

Nashville, Tennessee 37206

www.Nashville-MDHA.org

TDD#252-8599

To request reasonable accommodation or assistance with language interpretation, please

Call 615-252-8550