Housing Choice Voucher Rent Increase Coordinator

Banner Personnel; Chicago (IL); On-site; USD 27,000 - 39,000; Full time

Job summary

Banner Personnel is seeking a Housing Choice Voucher Rent Increase Coordinator to process rent increase requests from HCV owners and landlords. The role focuses on determining eligibility, conducting market analyses, and ensuring timely determinations in line with HUD Rent Reasonableness requirements.

The position requires a bachelor’s degree in a related field and 3–5 years of accounting or bookkeeping experience, or a combination of both, with strong communication and time-management skills.

Qualifications

• Bachelor’s degree in Business Administration preferred.
• 3-5 years of experience working with public housing, low-income housing programs or similar non-profit programs.
• 3-5 years of client service experience required.
• Supervisor or leadership experience desired.
• -equivalent combination of training, education and experience considered.

Responsibilities

• Receive and document rent increase, decrease, and utility change requests from HCV owners/landlords.
• Enter data into proprietary software according to rent increase procedures.
• Process files monthly within timelines and department goals.
• Determine owner eligibility for rent increases per policy and HUD guidance.
• Communicate with property owners and HCV participants about increases.

Skills

HUD regulations knowledge

Time management

Communication

Organizational skills

Excel

Education

Bachelor's degree in Business Administration

3-5 years experience in public/housing programs

3-5 years client service experience

Tools

Yardi

Salesforce

Excel

Job description

Position Description Title: Housing Choice Voucher (HCV) Rent Increase Coordinator

Department: HCV Owner Services

FLSA Status:

Exempt Employment Status:

Full Time

Reports to:

In-direct Supervision: HCV Contract Supervisor

None

Job Overview

CVR is seeking a HCV Rent Increase coordinator to process owner/landlord requests for rent increases and changes in utility responsibilities in accordance with policy and procedures. The core functions require determination of owner eligibility for rent increases, research, collection, and documentation of rental practices in the private market to ensure compliance with HUD’s Rent Reasonableness federal regulations with a focus on accuracy and time sensitivity. The Rent Increase Coordinator shall execute contracts and leases, process rent increases, counsel owners with regards to program regulations, and provide an overview of the program to prospective owners. This position requires time management skills, attention to detail, and excellent communication. A bachelor’s degree in a related field, at least three (3) years of experience in an accounting or bookkeeping role, or a combination of both is required.

Duties

• Receive and document all incoming rent increase, decrease, and utility responsibility change requests from HCV owners/landlords
• Compile data entry into appropriate proprietary software in accordance with rent increase procedures
• Process files monthly within the required timelines specified in departmental protocols, objectives, and goals
• Determine owner eligibility for rent increases in accordance with policy
• Conduct market analysis to determine if requested rent is reasonable in accordance with HCV program regulatory requirements and guidance
• Communicate with property owners and HCV participants as needed about requested increases
• Respond to Salesforce cases related to rent increases
• Submit reports as requested regarding job functions including, but not limited to; requests received, approved, modified, and denied
• Respond to all rent increase requests by processing the request and issuing a determination within a timely manner in accordance with established policy and procedures. CHA and CVR requirements
• Ensure the uploading of all necessary documentation into electronic tenant files
• Complete 50058 interim transactions to complete the rent increase process
• Create new HAP Contracts as required and ensure proper document execution
• Ensure completeness of Core Documents in tenant file prior to processing of rent increase
• Respond to all communication in a timely manner
• Document call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls
• Communicate effectively both written and orally
• Analyze and maintain monthly reports
• Handle special projects as needed

Applicable Skills and Abilities

• Knowledge of the federal Housing Choice Voucher Program
• Able to work under critical time deadlines, re-evaluate priorities as necessary, and interact well with all levels of personnel
• Must possess superior organizational, time management, and strong interpersonal skills
• Ability to perform basic arithmetic calculations
• Computer knowledge and proficiency with Word processing, spreadsheet and data-based programs (Microsoft Word, Excel)
• Ability to study information and HUD regulations so to determine, define, and comprehend its elements
• Responsible for maintaining all required records and preparation of all required reports
• Attend seminars and training as required
• Ability to safeguard confidential and sensitive information
• Exercise sound and ethical judgment when acting on behalf of the organization
• Demonstrate adaptability, which includes adjusting critical thinking to address multiple demands and competing priorities in a changing environment and modifies one’s preferred way of doing things based on new acquired information
• Ability to determine a solution and what method to follow based upon the transaction that needs to be completed

Education and Qualifications

• Bachelor’s degree or related field in Business Administration preferred
• 3-5 years of previous experience working with the public in a Housing Choice Voucher, low-income tax credit, or similar non-profit programs working with low-income families required
• Must possess 3-5 years of client service experience
• Previous experience as a supervisor or leadership role desired
• A combination of training, education, and experience that is equivalent to the employment standard listed above and that would provide the required knowledge and abilities is preferred
• Experience working in a high-volume call and production environment with high-performance guidelines and stringent deadlines preferred
• Knowledge of public sector housing authority programs and systems preferred

Hourly $24.00