Assistant Supervisor, HCV Compliance & Intake

Houston Housing Authority; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Houston Housing Authority is seeking an Assistant Supervisor to lead a team of eight housing professionals in the administration of 3,700 Housing Choice Vouchers. The role reports to the HCV Program Supervisor and emphasizes compliance with HUD rules and efficient program operations.

Responsibilities include auditing, ensuring timely 50058 submissions, guiding staff in policy interpretation, and maintaining high quality customer service for applicants, participants, and landlords.

Qualifications

• Bachelor’s degree in a related field preferred.
• Minimum of two years in public housing, HCV, tax credit housing, or local government housing work.

Responsibilities

• Research HUD regulations and policy, bulletins, and notices.
• Respond to policy questions and research external regulations impacting policy or compliance.
• Manage day-to-day auditing: certifications, recertifications, interim reviews, and audits of special programs.
• Prepare detailed audit finding summaries with corrective actions.
• Monitor error reports and ensure timely corrective actions to avoid repeat issues.

Skills

HUD policies & regulations

Staff supervision

Communication skills

Spanish preferred

Education

Bachelor’s degree (related field)

HQS/Voucher program certification within 1 year

Job description

The duties of the position include a wide range of activities in support of the administration of 3,700 Housing Choice Vouchers. The Assistant Supervisor is responsible for managing the daily activities of a group of 8 housing professionals including overall performance and compliance with HUD rules. Reports to the Housing Choice Voucher Program Supervisor.

GENERAL SUMMARY

The duties of the position include a wide range of activities in support of the administration of 3,700 Housing Choice Vouchers. The Assistant Supervisor is responsible for managing the daily activities of a group of 8 housing professionals including overall performance and compliance with HUD rules. Reports to the Housing Choice Voucher Program Supervisor.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Compliance

• Researchregulations for Housing Choice Voucher Program by reviewing the federal regulations, regulatory bulletins, PIH Notices, and other sources ofinformation.


• Serveas a resource for employees to respond to questions on policy, procedures, rules and regulations. To research information and external regulations and laws that may impact policy orcompliance.


• Managethe day-to-day auditing process, overseeing the implemented audit plans and conducting the program audits. The specific areas of audit include but are not limited to: audits client’s certifications, re-certifications, and/or interim reviews; audits of Special Programs and other audits asneeded.


• Preparedetailed summaries of audit findings that include the correctiveactions.


• Ensuremonitoring, tracking of error reports for findings and work with employees on correcting the errors so that appropriate actions are taken to avoid similarerrors and that responses are submitted in a timely manner.

Annual Re-certifications, Interim Adjustments and Owner Rent Increases

• Monitor overall team compliance by performing quality control reviews, staff productivity, andattendance.


• Responsiblefor assistingwith hiring,trainingand supervisionof HousingSpecialists.


• Ensure accurate and timely 50058 forms are submitted to HUD in 90 percent of allcases.

Customer Service and Files

• Ensure that applicants, participants and landlords are treated in a courteous and professional manner, with phone calls returned promptly and complaints investigated and resolved in a timelymanner.


• File logs used to track participant file locations are maintained in an accurate manner so that all files can be located at anytime.

General

• Communicate with applicants, participants, landlords/owners and co-workers in a manner that is courteous andprofessional.


• Participate in the revision to departmental policies andprocedures.


• Perform other duties asassigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of HUD policies, and other federal, state and local laws, rules and regulations related to low income housing and Houston Housing Authoritypolicies.


• Knowledge of good public policy practices andprocedures.


• Knowledge of oral and written Spanish preferred butnotrequired.


• Knowledge of HUD Housing Choice Voucher (HCV) and Housing Quality Standards (HQS) rules. Must achieve certification in HCV, HQS, and Rent Calculation withinone


• year of hire.


• Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and thepublic.


• Ability to read,writeand performmathematical calculationsat a levelcommonly associatedwith thecompletionof high schoolorequivalent.


• Ability to supervise others effectively and collaboratively, reinforcing good performance and dealing firmly butfairly with less than satisfactoryperformance.


• Ability to meet both internal and SEMAP programdeadlines.


• Ability to plan and prioritizework.

COMPLEXITY / SCOPE OF WORK

• The employee will be required to make sound managerial decisions demonstrating strong leadershipskills.


• The employee will frequently be required to useindependent judgment in making recommendations anddecisions.


• The employee has significant responsibility for updating procedures and guidelines to ensure that they are effective, efficient and comply with HUDrequirements.


• Employee performs multifaceted work requiring a deep understanding of HUD rules and requirements relative to voucher program eligibility, income, rent, inspections and contractprocedures.


• The employee must be able to handle complex interpersonal situations involving conflicts between assisted tenants and landlords with skill andprofessionalism.


• The employee’s work is essential to the successful operation of the voucher program. The employee’s efforts affect Houston Housing Authority’s ability to earn administrative fees and to obtain additional vouchers andfunding.


• The employee is responsible for both the compliance and performance of the Housing Choice Voucher Program staff, as well as, the program outcomes they produce.


• Receive both written and oralinstructions.


• The employee must be able to work independently, performing complex work in an accurate and timely manner without closesupervision.


• The position entails balancing competing priorities and analyzing the affordability of various proposals fromstaff.

GUIDELINES

• The employee performs duties by following the HUD Code of Federal Regulations, HUD handbooks, HUD Transmittals, the Houston Housing Authority Administrative Plan, the Houston Housing Authority Housing Choice Voucher Program Guide to operations and other instructionalmemos.


• Methods foraccomplishing routinework areat thediscretionof theemployee, subjectto existing practicesandprocedures.


• Historical practices and verbal instructions from supervisors are alsoavailable.

SUPERVISORY CONTROLS

• Employee supervises HousingSpecialists.

PERSONAL CONTACTS

• Theemployeehas contactwithHouston Housing Authority employeesat alllevelsand withvarious categoriesof personsincluding;the generalpublic, residents, landlords,and representativesof various publicagencies.


• Theprimary purposesof contactsare togain, clarify,or giveinformation; plan, coordinate,and adviseon workefforts; motivate, influence,or direct personsor groups;and tojustify,defend,negotiate,or resolvecontroversial mattersorissues.


• Theemployeemay come into thepossessionof confidential informationeitherwith HousingChoice Voucherparticipantsor employees.A high levelof discretion mustbe maintainedat alltimes.

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Work is principally sedentary, butmay involve some physical exertion, such as kneeling or crouching to obtain files, and eyestrain from working with computers and other officeequipment.


• There is some degree of stress resulting from contact with applicants, participants, landlords, the public and other employees.


• Work involves the normal risks and discomforts associated with an office environment, but are usually in an area that is adequately cooled, heated, lighted and ventilated.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Public Administration, Urban Affairs, City Planning, Accounting, Sociology, Psychology or a related field is preferred.


• A minimum of two (2) years of experience in public housing, Housing Choice Voucher Program, tax credit housing, assisted apartment management, or local government housing work (i.e. code enforcement, planning, and community development).


• Certification in Housing Quality Standards (HQS) Inspection, Income, Rent and Voucher program administration required within first year of employment (training and tests at Houston Housing Authority’sexpense).


• Bondable.


• ValidTexasdriver’slicense.


• Eligible forcoverage under Houston Housing Authorityfleetautoinsurance.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.